Associate Director, Servicing Implementation & Oversight

Overview

Associate Director, Servicing Implementation Oversight & Readiness role is responsible for overseeing servicing implementation readiness, execution governance, and operational execution activities supporting the deployment of technology, including a servicing platform. This role ensures accountable delivery teams execute against approved implementation and readiness requirements.

This role serves as the primary implementation oversight liaison between our technology and servicing partners, ensuring implementation activities remain aligned to program objectives, readiness requirements, delivery timelines, operational dependencies, and go‑live expectations. The Associate Director is responsible for establishing visibility, accountability, and governance across implementation work streams ensuring accountable teams execute against implementation milestones, readiness checkpoints, and operational commitments.

Acting as a strategic bridge between business, operations, technology, product, program management, and servicing stakeholders, this role ensures implementation activities are effectively coordinated, monitored, and escalated from planning through production readiness. The individual will work closely with internal leadership and external servicing partners to identify risks, remove obstacles, facilitate decision‑making, and maintain alignment across complex implementation efforts.

The ideal candidate combines deep mortgage servicing expertise with implementation leadership experience, strong stakeholder management capabilities, and a demonstrated ability to coordinate large‑scale servicing technology deployments, operational transformations, or platform migrations.

This is a highly collaborative oversight, governance, and execution‑focused position supporting servicing transformation, operational modernization, and evolving implementation initiatives in a fast‑paced environment.

This is a fully remote position that offers a competitive salary range of $145,000 to $180,000 USD, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company‑matched 401(k). Compensation may vary based on experience, location, and other job‑related factors.

• Oversee coordination of servicing‑related implementation and operational initiatives across business, operations, technology, and vendor stakeholders.
• Maintain visibility into active work streams, dependencies, risks, open items, and key decisions impacting initiative execution.
• Drive accountability and follow‑through by tracking action items, deliverables, milestones, and escalation points.
• Partner closely with operational, product, implementation, and technology teams to ensure alignment across initiatives and priorities.
• Organize implementation activities, working sessions, governance meetings, and status reporting.
• Identify execution gaps, communication breakdowns, risks, or dependency concerns and elevate appropriately.
• Partner with program management leadership to support coordination, execution tracking, implementation readiness, and cross‑functional follow‑through across strategic initiatives.
• Provide operational and coordination support for evolving program needs, special projects, leadership priorities, and implementation activities as initiatives mature and expand.
• Coordinate preparation of governance materials, implementation updates, leadership reporting, meeting coordination, and follow‑up activities as needed to support overall program execution.

• Serve as the primary implementation coordination lead between the technology teams and servicing partners, ensuring implementation activities remain aligned with agreed‑upon delivery objectives, milestones, and readiness expectations.
• Oversee and coordinate implementation governance activities, readiness checkpoints, implementation scorecards, risk reviews, and escalation processes established by program leadership.
• Monitor implementation progress against the Implementation & Readiness Framework, ensuring accountable teams remain responsible…