Consultant, Conversational Design Remote

At Neura Flash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and Neura Flash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the Neura Flash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation  you’re ready to make your mark in the AI space, Neura Flash, Part of Accenture is the place for you.

As a Conversational Design Consultant
, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users.

You’ll lead the design workstream within major customer experience transformations, across both the voice and digital channels.

As a core participant in our cross‑functional project teams, you’ll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.

• Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
• Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
• Lead requirement gathering, ideation workshops and client design sessions
• Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
• Incorporate high‑level business goals into actionable, clear, and well‑structured experience designs, that can be used by development or implementation teams to create solutions
• Create client‑facing deliverables with a specialized focus on conversational interaction and experience
• Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data‑driven experience improvement recommendations
• Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
• Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end‑users, and positive outcomes for Neura Flash clients
• Help drive project success criteria and reporting

• 3+ years of experience design, or business analysis work experience
• Customer‑facing consulting experience
• Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
• Adaptable to use different design tools as required
• Ability to collaborate within a cross‑functional team to create rich end user experiences
• Comfortable presenting design deliverables to business stakeholders
• Experience analysing data to identify user behaviors and make design decisions
• Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)

• Experience building voice user interfaces (VUI) or advanced integrated voice…