Customer Care L3 - Medical Imaging - Hybrid

Customer Care L3 - Medical Imaging - Hybrid

Customer Care L3 Engineer – The role supports PACS and imaging systems with hybrid work in Newton MA.

• Serve as the highest level of technical support for Paxera Health clients.
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
• Implement Paxera Health software solutions in cloud-based, virtual, and physical environments.
• Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
• Document project activity, contribute to knowledge‑based content, and perform root cause analysis.
• Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
• Provide expert input and support in conferences, demos, or onsite engagements when needed.

• 5+ years supporting or implementing PACS or similar Healthcare IT software.
• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
• Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
• Technical knowledge in:
  • Networking: TCP/IP, VPNs, NAT, VLAN
  • Databases: SQL Server, queries, management
  • Scripting:
    Bash, Power Shell, Ruby/Perl, HTML/XML
  • Tools:
    Wireshark, IIS, Apache, OpenSSL
• Strong communication and interpersonal skills with a customer‑first mindset.
• Ability to explain technical concepts to non‑technical users clearly and patiently.
• Must be able to pass a drug test and a background check.

• Competitive wage/salary.
• Remote position.
• Working for a rapidly growing company in the dynamic healthcare technology field.
• Benefits including:
  • Health, vision and dental insurance.
  • Life insurance.
  • Paid holidays.
  • Paid vacation.
  • Paid sick time.
  • Paid personal days.
  • Work with an outstanding and dedicated team of accounting, IT, marketing, and administrative professionals committed to company growth.
  • Company values include integrity, hard work, exceptional service, and innovation.
  • A friendly work environment with a family‑owned feel.