IT Help Desk Technician

Job Summary

With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular’s management staff, employees, and partners. Ensure Consumer Cellular Inc’s (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI’s Contact Center Operations, and various 24/7/365 business functions.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

• Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members.
• Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties.
• Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority.
• Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses.
• Ensure that each workstation in the facility has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment.
• Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephony devices.
• Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed.
• Perform assigned activities and tasks on schedule following IT standard processes and procedures.
• Produce activity reports as needed.
• Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year.

• Associates or Bachelor’s degree in Computer Science preferred.
• Microsoft Office (Word, Outlook, Excel) and/or Microsoft 365 experience.
• Ability to complete basic desktop and laptop PC/Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals.
• Basic knowledge of printer set up and troubleshooting.
• Familiarity with JAMF, Macs and Power Shell is a plus.
• Familiarity with Microsoft Windows Command-Line, and task automation.
• Active Directory and Group Policy familiarity.
• Familiarity with Server and Network terminology.
• PC and/or Mac imaging, configuration, and repair experience.
• Ability to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor.
• Maintain CCI Core Values when performing job functions and when interacting with CCI staff and partners.
• Ability to work remotely and onsite with equal effectiveness.
• Occasional after-hours work required.

Shift Timings:
Sun to Thurs (7:00 am
-4:00 pm ) remote on Sunday

• Minimum Salary: $52,500
• Maximum Salary: $63,000

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

* Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

United States-Arizona-Scottsdale 9363 E Bahia Dr 85260

Information Technology

Full-time

No

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.

R .