Design Lead; Fully Remote

Notice Design Lead (Fully Remote)

Headquarters: Newark, NJ

We are seeking a Notice Content Migration & Redesign Specialist with expertise in Open Text Exstream to support the migration of taxpayer correspondence from legacy platforms and to lead the redesign of notices, letters, and forms. The ideal candidate will work closely with cross-functional teams, including Taxpayer Correspondence Services (TCS), IT, and business stakeholders, to modernize and improve the effectiveness of outbound communication.

• Migration Duties:
  Migrate notices, letters, and correspondence from legacy platforms such as Open Text xPression, Correspondenx, Elixir Design Pro, ECМ and other legacy tools into Open Text Exstream. Convert and format content to ensure compatibility with Exstream data ingestion requirements. Provide development and configuration support to ingest files from legacy systems, establishing at least three complete end-to-end test cases to validate a repeatable migration process.
• Redesign Duties:
  Redesign and enhance existing taxpayer correspondence content in Open Text Exstream based on direction from TCS and business units. Create new designs or update layouts, formatting, and structure (e.g., font, spacing, images, graphics) to align with updated standards. Generate samples and prototypes for review and approval.
• Collaboration & Testing:
  Collaborate with TCS on up to three design variations for A/B testing, incorporating feedback and performance insights. Support TCS and IT priorities including pilot execution and adherence to the delivery schedule. Contribute to the development of a standardized style guide within Exstream and codify reusable design standards.
• Design & Evaluation:
  Apply design specifications and configure visual changes to enhance notice readability and effectiveness. Assist in establishing a consistent approach for evaluating and improving design outcomes. Support design reviews and implement updates based on stakeholder feedback.
• General
  
  Experience:
  
  Proven experience with Open Text Exstream for both content migration and document design. Hands-on experience with legacy document composition systems (e.g., xPression, Elixir Design Pro, Correspondenx). Strong understanding of document formatting principles, design evaluation, and user experience. Experience collaborating with business and IT stakeholders on correspondence redesign. Familiarity with A/B testing methodologies and iterative design processes. Experience in government or regulated environments, especially IRS or taxpayer correspondence.
  
  Ability to work with large volumes of content and tight delivery schedules. Strong attention to detail with excellent communication and documentation skills. Background in visual design or document layout tools is a plus.

• Hands-on experience with Open Text Exstream for content migration and document design.
• Experience with legacy document composition systems (e.g., xPression, Elixir Design Pro, Correspondenx).
• Strong understanding of document formatting, design evaluation, and user experience principles.
• Ability to collaborate with business and IT stakeholders on correspondence redesign.
• Familiarity with A/B testing methodologies and iterative design processes.
• Experience working in government or regulated environments, especially IRS or taxpayer correspondence.
• Ability to handle large volumes of content and meet tight delivery schedules.
• Excellent communication and documentation skills; attention to detail.
• Background in visual design or document layout tools is a plus.