IT Systems Administrator

Role

The IT System Administrator provides day-to-day technical support across business applications, endpoints, hardware, and user access. This role combines hands-on troubleshooting with foundational systems administration, asset management, and service coordination to ensure a reliable and secure technology environment. The position also supports onboarding/offboarding activities, documentation, and specialized tools used by internal teams, including accident reconstruction and forensic systems.

Candidates must be authorized to work in the United States without current or future visa sponsorship.

This position will be fully onsite in our Houston, TX office for the first 6 months to support system integrations. After this initial period, the role will transition to a hybrid schedule with a mix of onsite and remote work.

• Provide daily support for accident reconstruction and forensic software, hardware, and related systems
• Install, configure,maintain, and troubleshoot Windows-based applications, endpoints, peripherals, and specialized equipment
• Support user account provisioning, access control, software deployment, and updates in alignment with IT processes
• Manage and document incidents and service requests through the ticketing system, ensuringtimelyresolution andaccuratetracking
• Perform initial diagnosis of software, hardware, and connectivity issues; escalating complex problems as needed
• Assist senior IT staff with systems administration tasks and endpoint management
• Maintain accurate
  
  IT asset records, including inventory, licensing, assignments, and lifecycle tracking
• Coordinate device deployment, shipping, receiving, replacement, and recovery for both office and remote users
• Create andmaintaintechnical documentation, knowledge base articles, and troubleshooting guides
• Support onboarding and offboarding processes, including workstation setup and equipment handling
• Collaborate with internal users, vendors, and IT team members to resolve issues and support business-critical systems
• Participate in routine maintenance, audits, and continuous process improvement initiatives
• Performadditionalduties as assigned

• Associate Degree or higher required
• 5+ years of experience in IT support, application support, or systems support
• Demonstrated ability to support enterprise software and hardware in a professional environment
• Strong troubleshooting skills, including experience with niche or vendor-specific technologies
• Experience working within a centralized ticketing or IT service management system
• Working knowledge of IT Asset Management (ITAM) principles, including lifecycle and inventory tracking
• Proficiency installing, configuring, updating, and supporting Windows-based applications and peripherals
• Ability to create clear technical documentation and user-facing guidance
• Strong customer service mindset with effective communication skills across technical and non-technical audiences
• Ability to work independently while collaborating in a team environment
• Willingness to handle occasional physical tasks such as packing, shipping, and receiving equipment

• Experience supporting FARO hardware/software (e.g., 3D scanners, point cloud processing)
• Familiarity with vehicle data and diagnostic tools (e.g., PACCAR, Cummins, Bendix, Navistar, Detroit Diesel, CAT ET, Bosch CDR)
• Understanding of accident reconstruction workflows and data collection processes
• Experience supporting forensic, engineering, or other specialized technical user groups
• Experience coordinating with third-party vendors for support and licensing
• Exposure to scripting, automation, or workflow optimization

• Employee-focused culture
• Strong commitment to work‑life balance
• Flexible vacation & Paid holidays
• Paid family care/sick leave
• Parental leave
• 401k w/match