ServiceNow Administrator; ITSM, Platform Administration

Position: ServiceNow Administrator (ITSM, Platform Administration)
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Service Now Administrator, you will work at the core of platform operations, ensuring secure, stable, and scalable Service Now environments for global organizations. You will take responsibility for maintaining platform performance, implementing enhancements, supporting upgrades, and collaborating with stakeholders to deliver improvements that keep enterprise workflows running smoothly.

Your project

At Capgemini Poland's Application Business Line (ABL), you will join one of the strongest Low‑Code Hubs in Poland, where over 400+ professionals work with platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and Service Now. You'll contribute to international projects that accelerate application delivery, optimize business processes, and integrate systems seamlessly.

This role offers an excellent starting point to build a future‑oriented career in digital solution development.

Your tasks

* You will administer and maintain Service Now instances, ensuring platform stability, availability, and performance.

* You will configure, customize, and extend platform capabilities to support business needs.

* You will handle operational support processes, diagnose issues, and resolve them within defined SLAs.

* You will collaborate with business and technical stakeholders to understand requirements and deliver meaningful platform improvements.

* You will plan and execute platform upgrades and maintain version alignment across environments.

* You will prepare and maintain technical documentation, operational procedures, and configuration standards.

Your profile

* You have at least 3 years of hands‑on experience working with the Service Now platform.

* You hold the Service Now System Administrator certification.

* You understand ITSM, CMDB, and at least two additional Service Now modules.

* You are familiar with databases, web services, and integration standards (REST, SOAP, SSO, SAML).

* You approach problems analytically and adapt quickly to changing priorities.

* You communicate confidently in English (C1) and can work effectively with both business and technical stakeholders.

Nice to have

* Experience with HRSD, CSM, or App Engine / Creator Workflows.

* ITIL knowledge or process-related certifications.

What You'll love about working here

Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others:
Salesforce, Java, Could, IoT, Agile, AI.

Your development path

In this role, you will deepen your knowledge of Service Now architecture, administration, and platform governance. You may progress toward roles such as Senior Administrator, Platform Owner, Technical Consultant, or Service Now Developer/Architect, depending on your preferred direction. Your growth will be supported through continuous learning, project exposure, and collaboration with experts across our Low‑Code Hub.

Get to know us

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