AI Solutions Engineer Job Fort Worth Texas USA,IT/Tech

Roles and Responsibilities

Customer Implementation & Integration

Lead end-to-end technical implementations of our AI tools (both SaaS and on-premise solutions) for enterprise customers
Design and execute custom integrations with customer systems, APIs, databases, and existing workflows
Conduct technical discovery sessions to understand customer infrastructure, requirements, and business objectives
Build proof-of-concepts and pilot programs to demonstrate value and accelerate customer adoption
Troubleshoot complex technical issues and provide rapid solutions to maintain customer satisfaction

Technical Sales & Pre-Sales Support

Partner with Sales teams to provide technical expertise during the sales cycle, including product demonstrations and solution design
Respond to RFPs, technical due diligence questionnaires, and security/compliance inquiries
Serve as the primary technical point of contact for key enterprise accounts during onboarding

Customer Success & Training

Train customer teams on product capabilities, features, optimal usage patterns, and best practices
Create technical documentation, integration guides, API documentation, and best practice resources
Work with internal departments, vendors, and business partners to coordinate problem-solving effectively

Product Expertise & Collaboration

Maintain deep expertise across our full suite of AI tools and stay current with product updates and industry trends
Gather and synthesize customer feedback to inform product development priorities and roadmap
Share customer insights, use cases, and technical learnings with internal Product and Engineering teams
Demonstrate personal responsibility and accountability by meeting project timelines and customer commitments
Effectively excel in a remote work environment through active participation in team meetings, standups, and cross-functional collaboration

Experience and Skills Desired

Required Experience

Minimum of 3 years of experience in software engineering, solutions engineering, technical consulting, or similar customer-facing technical role
Proven track record of working directly with enterprise customers in a technical capacity
Experience with APIs, webhooks, database systems, and enterprise software integrations
Excellent communication skills, both verbally and in writing, with ability to explain complex technical concepts to technical and non-technical audiences
Strong problem-solving skills and creative approach to customer challenges
Comfort working in a fast-paced, deadline-oriented environment with changing priorities

Technical Skills

Proficiency in Node.js, Type Script, React, and Python
Ability to read, write, and modify code across our full technology stack
Experience with Azure cloud infrastructure and services
Strong understanding of AI/ML concepts and applications; general familiarity with capabilities of major AI platforms (Anthropic Claude, Google Gemini, OpenAI GPT models)
Experience with version control systems (Git), CI/CD pipelines, and modern development practices
Understanding of enterprise security, compliance requirements, and data governance
Proficiency in technical documentation and diagramming tools
Experience with REST APIs, Graph

QL, and web service integrations

Bonus Qualifications

Previous experience in a forward deployed engineer, solutions engineer, or field engineer role at an AI/SaaS company
Experience implementing AI/ML solutions for enterprise customers
Background in healthcare technology or familiarity with healthcare compliance (HIPAA, SOC
2)
Experience with data pipelines, ETL processes, and data integration tools
Familiarity with Azure OpenAI Service or other Azure AI services

Telecommuting Requirements

This is a remote position. Our whole company works remotely. Company headquarters are in Dallas, Texas.
Company business hours are weekdays 9-5 CST. We will only consider candidates in the United States who reside in the CST or EST time zones.
Required to have a dedicated work area established that is separate from other living areas and provides information privacy.
Ability to keep all company sensitive documents secure.
Must live in a location that receives an existing high-speed internet connection/service.

Benefits

Competitive salary
Comprehensive health, dental, and vision insurance as well as life and disability
Retirement savings plan with company match
Generous time off/vacation
Professional development opportunities
Flexible work environment

$115,000 - $140,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.