Salesforce Administrator

Position: Salesforce Administrator I
# Salesforce Administrator IHybrid   
• Remote Work - MST - Rapid City, SD 57702## Overview Category Information  Technology## Description
** Who We Are
*** We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives."

This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
** At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
*** General

Purpose:

** The Salesforce Administrator for our Credit Union is responsible for analyzing, designing, testing, implementing, and maintaining Salesforce applications and systems that are critical to the operation of our financial institution. This role will work closely with business stakeholders, IT personnel, and vendors to ensure the efficient and effective use of technology to meet the needs of our Credit Union.
** Essential Duties/Responsibilities:
**** Level I
*** Maintain basic Salesforce Administration tasks such as user management, onboarding, and data management.
* Handle basic configuration such as creating fields, updating page layouts, building dashboards and reports.
* Assist with support to Salesforce users, addressing issues and answering questions related to the platform and managing the support channel.
* Monitor and assist in driving user adoption.
* Determine operational feasibility by evaluating requirements, analyzing problem definitions, and proposing solutions.
* Research and analysis of business change opportunities to support management decisions and innovative ideas.
* Maintain Comprehensive documentation related to Salesforce configurations, processes, and procedures.
** Level II** – Expected to perform all duties above, in addition to:
* Configuration changes including (but not limited to):
Flow, assignments rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings, and building dashboards and reports.
* Understand both the current set-up and our business objectives, to quickly identify areas of improvement.
* Effective communication both internally and with other departments/stakeholders, prioritization and managing all aspects of a Salesforce project.
* Ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
* Sandbox environment management.
** Senior Salesforce Administrator** – Expected to perform all duties above, in addition to:
* Provide insight and guidance into overall Salesforce information architectures and designs.
* Understand basics of triggers/Apex code knowledge.
* Dev Ops/release management experience.
* Mentor Salesforce Administrators through software project life cycles and security.
* Advise the Salesforce Manager on project prioritization, as needed.
* Lead training, share skills and knowledge, and provide work directions to Salesforce team members.
* Ensure the development of efficient and performant applications adhering to appropriate architecture design principles.
* Support deployment and post-implementation testing/validation of configuration changes and program releases.
* Offer constructive feedback to junior administrators to support their professional development and promote best administrative practices.
* Gather necessary information from vendors, provide advice on software licensing, recommend purchases, and oversee testing and approvals for new products.
** Other Duties/Responsibilities:
***…