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Experienced Information Systems Architect
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-06-17
New York, New York County, New York, 10261, USA
Listing for:
Gainwell Technologies LLC
Remote/Work from Home
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing: Infrastructure & Operations, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.
We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
The Advisor Information Systems Architect - Service Now is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide Service Now solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that Service Now capabilities align with business goals and ITSM best practices.
Your role in our mission
- Lead the design and evolution of the Service Now platform architecture, ensuring alignment with enterprise standards and business needs
- Define and enforce platform governance, including release management and security protocols
- Provide architectural solutions for integrating third-party tools into the corporate Service Now instance
- Design, document, and maintain the information architecture for the Service Now platform, ensuring it aligns with enterprise architecture and data governance standards.
- Lead the modeling and structuring of data within Service Now applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, Sec Ops, VR, GRC, CSM).
- Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
- Evaluate and enforce naming conventions, data standards, and reference models across the Service Now environment.
- Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
- Lead the design and evolution of the Service Now platform architecture, ensuring alignment with enterprise standards and business needs.
- Define and enforce platform governance, including release management and security protocols.
- Provide architectural solutions for integrating third-party tools into the corporate Service Now instance.
- Own all integrations between Service Now and external systems using REST/SOAP APIs, LDAP, and other protocols.
- Design and implement automated processes for populating the CMDB and managing service relationships.
- Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
- Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
- Ensure that all integration and development efforts align with the Gainwell Service Now Platform team's delivery expectations.
- Facilitate design authority meetings and provide consultative guidance to development teams.
- Develop and deliver SLA/KPI reports related to services and platform performance.
- Monitor how IT support teams leverage CMDB data and provide training as needed.
- Drive continual improvement of ITSM processes and platform capabilities.
- Bachelor's Degree in Computer Science, Information Systems, Business Management, or a related discipline.
- 5+ years supporting ITSM processes.
- 3+ years of hands-on experience with Service Now platform development and discovery tools.
- 3+ years designing and implementing integrations with third-party tools.
- 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.
Service Now Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
Certified Application Developer (CAD)
ITIL, COBIT, Six Sigma, PMP
What you should expect in this role
- Fully Remote Opportunity - Work from anywhere in…
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