Gainsight Administrator

Position:
Gainsight Administrator

Location:

Fully Remote Contract Duration:
Till January 29, 2027 (Possibility of extension based on performance and business needs) Job Overview:
The Gainsight Administrator will support Customer Success Operations by configuring and optimizing the Gainsight platform to improve customer lifecycle management, health tracking, renewals, and operational efficiency. What You’ll Do Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations. Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.

Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking. Design and maintain business rules that analyze customer data and trigger proactive engagement. Support rollout and documentation of Customer Success processes. Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration. Monitor system performance, data integrity, and user activity; recommend and implement improvements.

Stay current on Gainsight releases and evaluate opportunities to adopt new features.

What You’ll Bring Required Experience & Skills 2+ years of experience as a Gainsight Administrator. Hands-on experience with Gainsight (administrator or advanced end-user experience). Experience working with Salesforce or similar CRM systems, including understanding core data structures. Ability to translate business requirements into technical system configurations and workflows. Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.

Strong analytical thinking, attention to detail, and problem-solving skills. Experience working cross-functionally and managing projects independently. Excellent written and verbal communication skills.