IT Client Support Technician - Remote
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85002, USA
Listed on 2026-06-17
Phoenix, Maricopa County, Arizona, 85002, USA
Listing for:
Kforce
Full Time, Contract, Remote/Work from Home
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Summary:
We are seeking an IT Client Support Technician to provide multi-channel technical support to enterprise end users across phone, chat, and email. This role focuses on troubleshooting moderately complex hardware, software, operating systems, and local network issues while ensuring strong documentation and data integrity practices. The position begins with onsite training (first week) and transitions to a remote schedule. Candidates must be based in Arizona and able to work 8:00 AM - 5:00 PM MST.
This is a 6-month contract opportunity.
Role & Responsibilities:
* Deliver technical support for end-user workstations, resolving hardware, software, and system issues
* Install, configure, and reconfigure Windows PCs, macOS devices, and mobile equipment
* Log and manage incidents through ITSM tools (e.g., Service Now, JIRA) while ensuring proper documentation
* Support data integrity through system backups and adherence to operational procedures
* Monitor local networks, replace peripherals, and escalate more complex infrastructure issues
* Create and maintain knowledge base articles, installation guides, and technical documentation
* Partner with cross-functional teams to manage user access, security, and system authorizations
* High School diploma or GED required (Associate's in Computer Engineering or similar preferred)
* Preferred certifications:
CompTIA A+, MCDST, MCP, or MCSE
* 2+ years of desktop support experience in an enterprise IT environment
* Experience supporting both Windows/M365 and macOS environments
* Familiarity with ticketing systems such as Service Now or JIRA
* Hands-on experience with Active Directory, Office 365, antivirus tools, virtual desktops, and SaaS platforms
* Strong communication skills with the ability to translate technical issues to non-technical users
This is an excellent opportunity for a hands-on IT support professional looking to work in a fast-paced enterprise environment with a strong focus on customer experience and technical problem-solving.
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