Platform Analyst Senior

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in:
Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well‑positioned for success. We celebrate, and embrace, our team members through our
* HUMBLE*HUNGRY
* SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

Applies business and systems analysis expertise to lead and coordinate system planning, architecture, and requirements definition. Works closely with internal users and external customers (partners) to elicit, document, and translate business requirements into clear technical direction. Provides technical and business domain leadership throughout the full development lifecycle while managing multiple initiatives with strong organizational and prioritization skills.

• Lead system requirements analysis and validation activities using established industry methodologies, ensuring requirements are complete, consistent, traceable, feasible, and conform to standards.
• Build and maintain deep knowledge of the business processes, capabilities, and services supported by the platform and apply that expertise to guide requirements definition, solution design and prioritization, collaborating with product stakeholders and revenue partners.
• Establish, document, implement, and continuously improve processes for system planning, requirements definition, and release planning.
• Partner with customers, project managers, and revenue stakeholders to understand needs and present solutions that align with business and technical objectives.
• Define system and solution approaches based on experience, sound judgment, and creative problem solving.
• Provide system development effort and cost estimates in support of ROI analysis and resource planning.
• Produce and maintain initiative system documentation and platform system documentation.
• Work with engineering teams to develop user stories, use cases, and delivery plans.
• Create and maintain technical documentation for use by engineering and operations teams.
• Continuously expand understanding of business processes, platform capabilities, and supported services to improve solution quality, decision‑making and stakeholder outcomes.
• Troubleshoot and resolve issues in existing systems to improve reliability and performance.
• Provide work breakdowns, schedules, and coordination for assigned initiatives.
• Other duties as assigned.

• Bachelor's degree or equivalent education and work experience.
• Typically, 5+ years with bachelor's or equivalent.
• Effectively work within a team environment.
• Effective written and oral communication.
• Ability to teach and mentor other software engineers.
• Knowledge of the software development lifecycle, including Agile / Lean or Kanban.
• Knowledge of Amazon Q/Kiro, Python, .NET, C#, Azure Dev Ops.
• Experience in creating system workflows and documentation.
• Experience in Cloud development with Azure or AWS a plus.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $72,000 – $120,000. The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. This role is also eligible for an annual performance‑based incentive opportunity. Pathward offers a comprehensive benefits package for eligible…