Senior Product Manager

What you can expect

Responsible for outlining the product roadmap, setting feature priorities, and collaborating across teams to enhance user experience, boost customer value, and grow revenue. This role emphasizes data‑informed decisions and contributes significantly to strategic goals. Ideal for someone with expertise in eCommerce practices, user growth, activation, experimentation, and monetization strategies aimed at maximizing value.

We're the team dedicated to building and evolving our eCommerce experiences and platform for customers and partners. We’re passionate about empowering solopreneurs and small businesses with the tools they need to build and grow their businesses, connecting them through exceptional online shopping experiences.

• Developing and executing the eCommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights.
• Driving user acquisition and activation, focusing on conversion rates and trial-to-paid conversions.
• Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross‑sell, and optimizing pricing and packaging options.
• Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities.
• Leading the end‑to‑end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration.
• Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising.

• Bring 8+ years of product management experience focused on eCommerce platforms, CRM integrations, and marketing automation tools.
• Show applied knowledge of eCommerce best practices, user experience design, conversion optimization, and payment gateways.
• Understand SaaS business models, customer lifecycle management, and subscription‑based revenue.
• Use data to interpret results, identify trends, and make well‑reasoned, data‑informed decisions.
• Work effectively with technical teams and explain technical trade‑offs.
• Communicate clearly in writing and verbally across teams.
• Hold a Bachelor’s degree in a related field (e.g., Business, Marketing, Computer Science). MBA or equivalent experience welcome.

Minimum: $
Maximum: $

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn ((Use the "Apply for this Job" box below).) for more information.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.

All your information will be kept confidential according to EEO guidelines.