IT Network Operations Center Administrator - Overnight

IT Network Operations Center Administrator – Overnight

Randolph‑Brooks Federal Credit Union is currently searching for an experienced and talented IT Network Operations Center Administrator – Overnight to join our amazing IT Network Operations Center team! The administrator will have the ability to work a hybrid schedule (remote/onsite) after a period of training. Training will take place at the RBFCU Administrative Service Center: 1 Ikea‑RBFCU Pkwy, Live Oak, Texas 78233.

All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).

Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

• Current shift is from Midnight to 8am.
• Ensures timely execution of batch jobs and performs basic level troubleshooting on issues that arise.
• Monitors the file transfer processes, escalates errors seen, and helps ensure file integrity.
• Monitors and provides initial triage for RBFCU monitoring alerts and outage notifications with close supervision.
• Provides basic level support for updating the RBFCU Monitoring systems.
• Assists in the coordination of repair by providing escalation, and documenting timelines and major updates with an emphasis on customer service and ensures each issue has accurate tracking from problem reporting to resolution.
• Reports and escalates downed circuits to providers for trouble resolution on all RBFCU circuits.
• Coordinates the dispatch to remote locations or the RBFCU data centers.
• Provides initial review and triage for all Network and Telecom trouble tickets.
• Runs basic scripts provided from the database team, and other groups.
• Escalates script failures to the appropriate teams.
• Performs Service Desk support tasks after hours.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

• Must be willing to work an overnight shift from midnight to 8am.
• Must be willing and able to work evenings, weekends and holidays, and be available on‑call as needed.
• High School Diploma or GED.
• Experience in PC operating system administration and Windows OS.
• Basic computer networking knowledge, batch monitoring and manipulation.
• Attention to detail, ability to follow directions and troubleshoot accurate record keeping.
• Knowledge and experience with troubleshooting issues with circuit vendors.
• Proficient in EFT (SFTP/FTP), Automic Workload Automation Suite, DNA, HEAT, Solar Winds Orion preferred.
• Network+, A+, Security+, Project+ or ITIL Foundation preferred.
• Must have strong verbal and written communication skills and an eye to automate routine tasks.
• Requires teamwork and dedication to developing strong relationships with coworkers.
• Good attendance and promptness is pertinent.
• Knowledge of Financial Institution Operations preferred.

• CompTIA Network+ or CompTIA Security+.
• ITIL Foundation (a plus).
• Preferred:
  Associate’s degree of specific IT certifications.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• 401(k) with matching incentives — up to 10percent.
• Competitive pay.
• Medical, vision and dental benefits available to employees and their families from the first day of employment.
• Tuition reimbursement plans.
• Life insurance.
• Pharmacy discount programs.
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options.
• Paid time off.
• Parental leave.
• Long‑term disability.
• Basic life insurance.
• Wellness program.
• Credit‑monitoring service.
• Employee assistance program.
• Training and volunteer opportunities.