Global Enterprise Advisor - Account Services

Global Enterprise Advisor - Account Services

• Irving, Texas
• Cary, North Carolina

Job : r-1095655

Apply prior to the end date:
July 11, 2026

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

• Act as an internal advocate for business customers, building strong relationships that drive growth for Verizon while representing the customers’ needs to internal teams.
• Drive online tool enablement and adoption, proactively developing strategies and solutions for complex challenges based on account analysis.
• Maintain up-to-date client account profiles and oversight of contract deliverables.
• Implement and track multiple projects for assigned accounts.
• Work closely with key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.
• Employ Life Cycle Management techniques to improve performance in strategic priorities including churn, customer relationship, and digital contact.
• Collaborate with field partners to find opportunities for increased penetration and to improve life cycle management indicators.

• Bachelor’s degree or equivalent work experience, with at least one year of relevant experience. Military experience is considered equivalent.
• Customer service experience supporting business and government accounts.
• Proficiency with Microsoft Excel or Google Sheets, Word, and PowerPoint.
• Excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance.
• Strong problem‑solving skills and the ability to develop and nurture business relationships.
• Ownership mindset and the ability to work collaboratively.

• Experience with Excel or Google Sheets pivot tables, basic formulas, and reporting.
• Comfort using webcam to communicate with customers.
• Experience using Work Flow Manager (WFM).
• Experience using Salesforce.
• Account Management experience.
• Excellent time‑management skills.
• Completed Bachelor’s degree.

This is a hybrid role located in Alpharetta, Georgia, Cary, North Carolina, and Irving, Texas. It includes work from home and assigned office days (Tuesday, Wednesday, Thursday). Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. They include health, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to eight company paid holidays per year and up to six personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives such as premium pay (overtime, shift differential, holiday pay, allowances).

Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. Part‑timers may be eligible for some benefits depending on circumstances. This is an incentive based position with the potential to earn more.