Assistant Director, Admissions Systems & CRM Solutions, Rabb Online School

Assistant Director, Admissions Systems & CRM Solutions (Rabb Online School) – responsible for maintaining Slate CRM, troubleshooting, data integration, analytics, automation, and system operations to support admissions and enrollment goals.

• Slate CRM Optimization (50%)
  • Maintain Slate CRM instance for online programs to ensure optimal performance and alignment with business needs
  • Configure and update system functionality; collaborate with internal and external partners on enhancements
  • Maintain CRM’s admissions and students’ data and track applicant progress and outcomes
  • Develop and maintain dashboards, queries and reports to support admissions and enrollment operations
  • Monitor system performance and data quality; conduct audits and data cleanup
  • Maintain and enhance CRM workflows and configurations
  • Monitor and support data flows across integrated systems with the CRM
  • Design and implement automated processes to improve efficiency and reduce errors as needed
  • Conduct functional testing of system updates to ensure alignment with business requirements
• Collaboration and Systems Integration (25%)
  • Support CRM configuration, automation, and system integration initiatives
  • Analyze CRM data to support enrollment strategy and planning
  • Ensure data accuracy through audits and validation processes
  • Develop dashboards and reports; contribute to forecasting and predictive modeling
  • Translate business needs into technical solutions in collaboration with cross-functional teams
  • Supply backup and support for the admission coordinators in busy times or when staffing is low
  • May supervise staff
• Business Analysis and Technology Solutions (25%)
  • Supply data and easy to read reports to be used in decision making and enrollment modeling
  • Anticipate business needs and implement solutions using Slate CRM and related tools
  • Maintain system documentation and promote consistent use of CRM technologies
  • Collaborate with departments such as marketing, registrar, IT, and student services to support admissions and enrollment processes
  • Perform other duties as assigned

B.A./B.S. required; master’s degree preferred. Minimum of 5 years’ relevant professional experience, with management experience preferred.

• Experience with Slate, including queries, reports, configurable joins, advanced form building, liquid markup, workflows, portals, user permissions, and data imports
• Demonstrated knowledge of relational database management
• SQL and HTML/CSS required
• Experience with JavaScript and XML preferred
• Strong MS Excel skills

Salary range: $70,000 – $82,000. Hybrid work arrangement one to two days per week in office.

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law.