System Solutions Professional III

and the job listing Expires on June 19, 2026

Join one of the world’s most admired imaging companies as a member of our Technical Support Center (TSC). This is an opportunity to leverage your software expertise and provide premier technical support in a dynamic environment. In the role of Systems Solutions Professional III, you will serve as a high level technical resource, delivering advanced phone-based support to Canon Independent Dealers and Canon Solutions Group (CSG) technicians, with a primary focus on resolving complex software application challenges and ensuring seamless network connectivity integration.

Availability:
Must be able to work the 11:00 AM – 7:00 PM ET shift.

Locations:
Melville, NY;
Itasca, IL;
Burlington, NJ.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Work schedules and office reporting requirements may change from time to time based on business needs.

• Advanced Software & Network Support:
  Provide 2nd-level phone and web-based support to certified Canon resellers. Diagnose complex software application issues and network environment configurations that impact the performance and integration of Canon products.
• Expert Application & Utility Troubleshooting:
  Serve as a subject matter expert for Canon’s software suite, including uniFLOW, Therefore, and PRISMA. Provide support for specialized utilities and cloud-based services, ensuring seamless digital workflows.
• Diagnostic Excellence:
  Recommend solutions using technical expertise, reference data, and remote troubleshooting sessions to resolve high-level software conflicts and configuration errors.
• Lab Environment & Simulation:
  Utilize an “OPEN” pre-escalation framework to duplicate, re-create, or set up customer environments. Obtain critical data, assess specific software behaviors, and validate fixes.
• CRM & Case Management:
  Document all technical interactions in Service Now to ensure professional follow-up, case continuity, and timely resolution of dealer inquiries.
• Digital Content Creation:
  Author and produce short “How To” videos for the eSupport library, empowering field engineers and technicians to resolve complex software tasks independently.
• Knowledge Leadership:
  Actively contribute to and maintain the internal and external Knowledge Base, sharing technical insights and best practices to improve support efficiency.
• Hardware Integration:
  While this role is software-centric, a foundational knowledge of Canon engine hardware is a significant plus to assist in troubleshooting.

• Education & Experience:
  
  Bachelor’s degree in a technical field preferred or equivalent professional experience plus 2 to 4 years of related experience.
• Preference will be given to candidates with Canon-specific experience in systems and software support.
• Software Expertise:
  Strong background in supporting software applications and cloud services;
  Canon experience (uniFLOW and PRISMA) is a major plus.
• Networking Knowledge:
  Solid understanding of network protocols, connectivity troubleshooting, and software-to-device integration.
• Problem Solving:
  Advanced ability to diagnose complex technical issues using remote tools and lab simulations.
• Foundational knowledge of Canon hardware engines is a plus.

We are providing the anticipated rate for this role: $27.88 – $41.75 hourly.

• Employee referral bonus.
• “Dress for Your Day” attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag! A Canon welcome kit and official merch you can’t get anywhere else.

Canonical offers a competitive compensation package, including medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, and vacation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.