User Support Specialist Security Clearance

Position: User Support Specialist with Security Clearance
Career Opportunities with Absolute Business Solutions Corp A great place to work. Careers At Absolute Business Solutions Corp Current job opportunities are posted here as they become available. Back To Openings User Support Specialist Office:
Maryland

Location:

Bethesda, MD START YOUR APPLICATION Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields.

As we continue to grow at a rapid pace, we need some amazing new professionals to join our team. Our client is designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT) known as POSTMAN. As an User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.

We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing, artificial intelligence (Al), machine learning (ML) and cross-domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles.

While the work is primarily conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables. As the team’s User Support Specialist you will provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations.

To do this successfully you will proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to
1) help others,
2) develop tradecraft,
3) solve problems,
4) and is enthusiastic, friendly, and enjoys working with people. Security clearance required for this role:
An Active TS/SCI with ability/willingness to obtain a CI polygraph is required. Responsibilities:
As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:
* Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.
* Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches
* Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
* Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
* Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
* Create POSTMAN training and familiarization material to support Users.
* Document and communicate user requirements to POSTMAN development teams.
* Collect and analyze metrics to refine user engagements and…