Technical Support Representative

Job Description

Duration: 18 Month(s)

Job Title:

Technical Support Representative

Location:

Altamonte Springs, Florida, United States

Job Description:

This team will be providing support to end users with questions/help they need as it relates to EPIC.

• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
• Create, track, close, or escape incident tickets and related issues in a timely manner.
• Understand client’s latest configurations and changes to Epic modules.
• Assist client with end‑user support during EPIC go‑live implementations.
• Help physicians register for training.
• Help end users connect to network.
• Help users adjust training schedules.

• Ability to communicate clearly and effectively, both written and verbal.
• Highly motivated and eager to learn.
• Ability to prioritize and execute in high-pressure situations.
• Excellent computer skills, experience answering phones and escalating customer inquiries, data entry experience.
• A self‑starter, hard worker with a “can do” attitude and a proven track record of hard work and consistency.
• Direct customer‑service experience (6‑12 months across any industry).
• GED/high school diploma.

• Experience working within a healthcare setting, familiarity with medical terminology or clinical workflow.
• Helpdesk or experience with a ticketing system.

• Must be flexible to work any day/hour; schedules are assigned after training.
• Work from home during training; may return to office in Central Florida if announced RTO.
• Bilingual in Spanish/English is a strong plus.
• Typing speed of at least 25‑30 words per minute; candidates must take a 1‑minute typing test at  and submit a screenshot.
• Must be comfortable with company culture; company is faith‑based and may involve prayer at meetings.
• Drug test required.

Contract:

18 months

Location:

Orlando (working from home during training)

Shift pattern: 24/7 service desk; after training, assigned schedule.