Legal Operations Solutions Analyst; Remote

About the Role

Join our ambitious Legal Operations team as a Legal Solutions Analyst. You will play a key role in improving our legal technology ecosystem and driving innovation through data insights and AI. This position suits someone passionate about using technology to improve efficiency and provide world‑class legal solutions.

• Partner with Information Technology and Legal’s Technical Product Owner to maintain and coordinate legal technology platforms.
• Evaluate and recommend improvements to our legal tech landscape for improved efficiency and scalability.
• Integrate technology‑based solutions to optimize workflows, decision‑making, and cost savings.
• Collaborate with the Director, Legal Operations and the Director, Contract Management on managing CLM tools.
• Streamline contract workflows to improve lifecycle management processes.
• Coordinate the Legal SharePoint environment, ensuring accurate governance and document accessibility.
• Manage the Legal Central Intake system alongside the Senior Legal Operations Analyst.
• Build and refine workflows for efficient triage and response to requests.
• Deliver data‑driven insights to inform legal collaborators’ decision‑making. Provide quarterly reports on technology performance and operational benchmarks.
• Conduct regular check‑ins with legal leaders to identify process improvement opportunities.
• Collaborate cross‑functionally to align legal operations with business objectives.
• Assist in process optimization initiatives across the legal department.
• Support vendor management, budgeting, and other operational tasks.

• Bachelor’s degree in business, Legal Studies, Information Systems, or related field.
• 5+ years of experience in legal operations, legal technology, or related roles.
• Familiarity with CLM systems and other legal tech tools.
• Strong analytical skills with experience in data visualization and reporting (e.g., Excel, Power BI, Tableau).
• Excellent communication and collaborator management skills.
• Experience and interest in integrating AI solutions into legal processes.
• Ability to work independently and collaboratively in a fast‑paced environment.

• Experience in the EdTech industry or companies that emphasize digital tools.
• Knowledge of legal process automation and project management experience.

The full base pay range for this position is $67,000.00 - $87,100.00 USD. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at