Technical Support Senior Analyst - Evernorth - Remote

Job Summary

The Technical Support Senior Analyst is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions, automate manual processes, and work across multiple authoring systems as needed.

Support a custom Cigna-built system using the BPL procedural programming language based on C that interfaces with Unix. Design, code, test, and debug BPL programs to update language and functionality within the FBS. Perform system analysis and Case Installation Tool (CIT) mapping by translating CIT variables into FBS variables. Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance.

Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes.

• High School Diploma or GED (required); bachelor's degree in computer science or technology (preferred).
• 3+ years technical and product knowledge experience (strongly preferred).
• 3+ years case installation, contract analysis, and state legislation exposure (strongly preferred).
• Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding (required).
• 1+ year technical experience related to Facets, BPL, CRISP, and Linux (preferred).
• Working knowledge of basic logical coding concepts (required).
• Desirable skills: knowledge of booklet production using FBS, basic knowledge of UNIX navigation and command line execution, strong technical proficiency in MS Excel, Word, and Adobe Acrobat (required), MS Access (preferred).
• Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects (required).
• Excellent communication skills and ability to drive quality results in a fast‑paced, complex matrix environment (required).

If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber‑optic internet service provider with speeds of at least 10

Mbps download and 5

Mbps upload.

Salary: $62,100 – $103,500 USD per year, depending on experience and geographic location. Eligible for an annual bonus plan.

Benefits include comprehensive medical, vision, dental, well‑being and behavioral health programs, 401(k), company‑paid life insurance, tuition reimbursement, a minimum of 18 days paid time off per year, and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy), lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

For reasonable accommodation requests, email