Night Shift IT Support Analyst Job Durham North Carolina USA,IT/Tech

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Primary Talent Partners, is seeking the following. Apply via Dice today!

Primary Talent Partners has an exciting opportunity for a 12 month W2 contract with a large utilities client of ours that is open to fully remote candidates!

Please see details below and apply if qualified and interested!

Job Title: Support Analyst I

Length: 12 month w2 contract

Location:
Fully Remote, local candidates to Charlotte, NC preferred

Schedule/

Hours:

Night shift, 12 hour shifts

Pay Range: $/hr

Please only apply if you are available to work on our W2 (No corp to corp, 1099, or sponsorship available)

We are seeking a dedicated and skilled individual to join our team as a Support Analyst I. This role is ideal for early career candidates, including recent college graduates, who are eager to develop their skills in IT support and infrastructure management.

Shift Schedule

This position requires working night shifts from 6pm to 6am, 3-4 days per week. The role is fully remote, but candidates local to our area are encouraged to apply.

Week 1:
Friday, Saturday, Sunday
Week 2:
Monday, Tuesday, Wednesday
Week 3:
Monday, Tuesday, Wednesday, Thursday
Week 4:
Monday, Tuesday, Wednesday
Week 5:
Monday, Tuesday, Wednesday, Thursday
Week 6:
Thursday, Friday, Saturday, Sunday
Week 7:
Friday, Saturday, Sunday
Week 8:
Thursday, Friday, Saturday, Sunday
Week 9:
Friday, Saturday, Sunday
Week 10:
Monday, Tuesday, Wednesday

Top Skills

Basic infrastructure experience/skills
Windows server experience;
Linux experience highly preferred
Predictive and proactive monitoring, issue resolution, and improved reliability of Data Center Infrastructure and business-critical applications
Support for workstations, servers, storage, and a variety of software across IT
Tier 2 monitoring and support for Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC or other monitoring platforms)

Responsibilities

Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
Setup/modify, monitor, and track the client server production batch job flows
Perform server reboots or system restarts (IPL) as needed
Provide support internally for any technical issues requiring escalation
Participate on project teams to provide support and consultation as needed
Assist with monthly patch deployments
Participate in ongoing cross-training of technical and process knowledge
Review and complete incident, work order, e-Form, and other IT infrastructure related requests
Lead and participate in major incidents and disaster recovery exercises
Assist in determining, planning, and implementing necessary changes to the IT infrastructure as needed
Develop and promote standard processes and procedures
Identify and implement automation opportunities

Required Qualifications

Bachelor's degree in computer science or related field
1-year related work experience
In lieu of a bachelor's degree, a High School/GED and 3 years of related work experience

Desired Qualifications

Strong collaboration and customer service skills
Strong interpersonal skills with the ability to work effectively in a team environment
Proficiency with Microsoft Office tools
Highly motivated, flexible, and full of initiative
Ability to lead amongst peers to fulfill requests and resolve issues
Ability to analyze, resolve, and document problems and resolution
Strong written and verbal communication skills
Experience and working knowledge of virtualization technologies (VMware, Citrix)
Windows server and desktop operating systems
Linux and UNIX server operating systems
Storage Area Network Infrastructure

Working Conditions

This is a virtual/remote position.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age,…