User Support Specialist; Intelligence Data Discovery and Tradecraft

Description

Are you ready to join Leidos' all-star team? Through training, teamwork, and exposure to challenging technical work, let Leidos show how to accelerate your career path.

Leidos is designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT) known as POSTMAN. As a User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and meets IC standards, policies, and practices.

We integrate off‑the‑shelf and new development efforts to sustain and enhance existing architecture and leverage cloud‑based computing, artificial intelligence (AI), machine learning (ML) and cross‑domain transfer systems to provide cutting–edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission‑focused big‑data analytics tools and micro‑service development spanning the breadth of Agile sprints to multiyear research and development cycles.

While the work is primarily conducted on‑site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.

• Become a POSTMAN power user to support the discovery of critical intelligence insights.
• Proactively collaborate with POSTMAN team members, customer staff, and IC users to understand requirements, the novel application and use of technology, and to develop outcome‑based approaches.
• Provide subject matter expertise of platform use and discovery tradecraft through in‑person and virtual customer outreach and engagement.
• Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
• Create POSTMAN training and familiarization material to support users.
• Document and communicate user requirements to POSTMAN development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.

• Active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
• Bachelor's Degree and minimum 4 years of related experience working with, or as, an all‑source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of a Bachelor's Degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast‑paced environment.
• Enjoy and excel at solving complex problems to support real‑world National Security missions.
• Enjoy working directly with teammates and customers to understand requirements and develop solutions.
• Self‑motivated, creative, and organized.
• Ability to clarify and accomplish tasks on time, under limited supervision.
• Exercise good professional judgment that results in building relationships and resolving problems.
• Excellent written and verbal communication skills.

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent military ranks.
• Experience working on Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, SharePoint, Atlassian Products (Jira and Confluence).

Pay Range: $73,450.00 – $. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, market data, and applicable bargaining agreements.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws.