Manager, Controls Services & Support

Copeland is seeking a Manager, Controls Services & Support to lead global technical support and controls‑related technical services across refrigeration and cold chain customer environments. This role provides leadership for 5 direct reports and a total team of approximately 14 technical professionals, including two technical support supervisors and technical specialists supporting global case resolution, controls programming, third‑party integrations, and custom interface solutions across the Copeland Controls portfolio.

In addition to leading global support execution, this role partners closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness, strengthen integration consistency, and support large‑scale customer rollouts. The Manager plays a critical role in aligning technical support performance with controls services delivery to ensure consistent execution across Copeland’s lifecycle services model and enterprise customer commitments.

• Be a technically credible leader with deep experience in HVACR controls systems and solution delivery.
• Translate complex technical challenges into clear execution plans and operational priorities.
• Lead teams responsible for technical delivery in customer‑facing environments.
• Operate in matrixed organizations with cross‑functional collaboration.
• Focus on building scalable processes and repeatable technical solutions.
• Serve as a strong coach and mentor who develops technical talent and fosters engineering discipline.

• Bachelor’s degree in Engineering, Computer Science, or related technical field.
• Strong background in HVACR controls systems, programming, integrations, and system architecture.
• 5+ years of leadership experience within professional services, technical delivery, or engineering organizations.
• Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.
• Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $105,000–$130,000 annually plus an additional stipend when on‑call shifts occur.

Flexible and competitive benefits plans offer the right options to meet individual/family needs: medical insurance plans, dental and vision coverage, 401(k), and more. Employees have flexible time off plans, including paid parental leave, vacation, and holiday leave.

Copeland will only employ those who are legally authorized to work in the United States. This position does not have sponsorship.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of discrimination or harassment.

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