Video Security & Access Control; VS&A Service Strategy Consultant; US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We are a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately safer nations. Connect with a career that matters, and help us build a safer future.

The Motorola Solutions Global Services team operates with a clear focus on safety and security. We build and connect technologies to help protect people, property, and places. This dedicated organization drives post‑sales program management, enabling our public safety and enterprise partners to achieve confident operational performance through advanced lifecycle offerings. Our service models support long‑term ecosystem resilience, turning technical portfolio management into sustained infrastructure protection as we continue our global mission of "Solving for safer".

The Service Strategy Consultant is a high‑impact, Individual Contributor (IC) role within the Motorola Solutions Global Services team. Operating as a dedicated, hands‑on portfolio specialist, this position is responsible for the direct execution of quoting, financial modeling, and ongoing lifecycle administration of the Video Security and Access Control portfolio. The core focus is on driving the System Upgrade Agreement (VSAC‑SUA) program to maximize service attachment rates, mitigate operational compliance risks, protect gross margins, and accelerate recurring revenue growth.

As a trusted partner, you will provide critical program consultation to our sales and partner communities, analyzing dense datasets to deliver clear, actionable options that preserve client trust and foster horizontal collaboration. Target base salary range: $100,000 - $110,000.

• Manage the ongoing serialization maintenance, tracking and data integrity for active ecosystem devices within contracted programs.
• Oversee a regular cadence of equipment replacement throughout the product lifecycle to mitigate operational risks.
• Consult and support the Avigilon sales and partner communities on the administration and execution of the SUA program.
• Build, configure, and execute precise financial and cost‑basis models for complex, multi‑brand opportunities.
• Own bespoke contract structures and technical responses for partner issues and contract requests.
• Analyze dense data sets and translate them into clear, actionable financial and operational options for internal stakeholders.
• Execute lifecycle and support services validation in strict accordance with the designated service scope.
• Audit and update installed base records, accurately differentiate customer‑specific contracts, and analyze hardware refresh cycles.
• Coordinate technical details horizontally with Product Management, Quote‑to‑Cash (QTC), and Finance to prevent deployment delays.

• Bachelor’s Degree in Engineering, Information Security, Computer Science, or Finance.
• 3+ years of experience in a technical software environment, data privacy/information security systems, or video surveillance and access control support infrastructure.
• Legal authorization to work in the U.S. indefinitely. Employer work permit sponsorship is not available for this position.

Under 10%.

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.