UI​/UX Lead

UI/UX Lead

Dallas, TX (Flexible remote work arrangements available)

Full‑Time

Enterprise infrastructure software, data center management, cloud migration, cloud‑to‑cloud services, has long been a domain where user experience was treated as an afterthought. We believe that is a competitive mistake, and this role exists to prove it. The UI/UX Lead will establish design as a discipline within our product organization and set the standard for what our products look and feel like to the people who use them every day.

This is a player‑coach role. You will be a hands‑on designer producing wireframes, prototypes, and high‑fidelity designs across our suite of four products, while simultaneously building the UX practice: the research methods, design system, collaboration patterns, and quality bar that will carry the function as it grows. You will report to the Director of Product Management and work in close daily partnership with product managers and engineering.

• Hands‑On Design Execution:
  • Own UI/UX design end‑to‑end across the product suite: user flows, wireframes, interaction design, high‑fidelity mockups, and production‑ready specs delivered to engineering.
  • Design complex enterprise workflows with clarity and efficiency. Interfaces used by data center operators, cloud architects, and IT administrators who value precision and speed over visual novelty.
  • Produce design artifacts at the right level of fidelity for the stage of work: rough flows for early discovery, polished prototypes for usability testing, annotated specs for engineering handoff.
  • Maintain design quality and consistency across four products simultaneously, managing your own time and priorities without losing coherence across the portfolio.
• UX Research & User Advocacy:
  • Establish and lead a user research practice including moderated usability testing, contextual inquiry, and lightweight guerrilla research that gives the product team a continuous, direct connection to how real users experience the product.
  • Work with Product Managers to integrate research into discovery and validation cycles; make user insights actionable and traceable to design decisions.
  • Build relationships with enterprise customer contacts who are willing to participate in research; coordinate research access in partnership with sales and customer success.
  • Serve as the voice of the user in product and engineering conversations, willing to push back on decisions that optimize for development convenience at the expense of usability.
• Design System & Practice Foundation:
  • Define and build a foundational design system: component library, interaction patterns, typography, color, and spacing standards that create consistency across the product suite and accelerate design‑to‑engineering handoff.
  • Establish design file organization, version control practices, and handoff standards that make the design process legible and reliable to engineering partners.
  • Document design rationale and UX guidelines in a form that survives beyond any individual designer and builds institutional knowledge that scales as the team grows.
  • Create and maintain a UX quality bar: what does ‘good’ look like for our products, and how do we evaluate shipped work against that standard.
• AI Tooling in the Design Workflow:
  • Actively leverage AI‑powered design tools, including generative UI tools, AI‑assisted prototyping, and automated accessibility checking to increase design throughput and exploration speed without sacrificing craft quality.
  • Stay current on the rapidly evolving landscape of AI tools relevant to UX work: image generation, design‑to‑code, user research synthesis, and copy generation with a practical, selective perspective on where they genuinely help versus where they produce noise.
  • Share AI‑assisted workflows and tool recommendations with product managers and engineering leads where relevant, helping adjacent functions benefit from design‑adjacent AI tooling.
• Engineering & PM
  
  Collaboration:
  
  
  • Work in close daily partnership with Product Managers and engineering leads, participating in discovery, sprint planning, and backlog grooming with a design perspective that improves both what gets…