Production Support Engineer - Assistant Vice President

Production Support Engineer – Assistant Vice President, Cary, NC

As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank’s global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fast‑paced, follow‑the‑sun support model.

Your work will directly enable the secure and reliable operation of Deutsche Bank’s technology environment.

• Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability.
• Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post‑incident review.
• Maintain high availability of critical services by meeting defined Key Performance Indicator (KPIs), Service Level Agreements (SLAs), and MTTR targets.
• Partner with engineering and program teams to onboard support for new applications and ensure production readiness.
• Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues.
• Drive automation initiatives to reduce manual effort and continuously improve the production support environment.

• Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization.
• Strong knowledge of UNIX/Linux and Windows environments with Ansible automation and scripting (e.g., Python, Shell, Ansible).
• Demonstrated experience managing incidents, problems, and changes within ITIL/Service Now based operations.
• Working knowledge of databases and data querying (e.g., Oracle, MS SQL).
• Hands‑on experience in GCP, Secrets Management, supporting security or endpoint platforms, including EDR or similar security tooling.
• Understanding of Git Hub/terraform workflow.

• Automation‑first mindset with a focus on reliability and service improvement.
• Strong communication skills with the ability to translate technical issues for non‑technical stakeholders.
• Experience working with global, distributed teams across time zones.
• Familiarity with Dev Ops, Site Reliability Engineering (SRE), and Agile methodologies.
• Relevant certifications such as ITIL Foundation or cloud certifications.

The Bank’s expectation that employees hired into this role will work in the Cary, NC office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Salary range for this position in Cary is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

• Diverse and inclusive environment that embraces change, innovation, and collaboration.
• Hybrid working model allowing for in‑office / work from home flexibility, generous vacation, personal and volunteer days.
• Employee Resource Groups support an inclusive workplace and promote community engagement.
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.
• Educational resources, matching gift and volunteer programs.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.