Service Desk Technician

COMPANY

DESCRIPTION:

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE:
We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:
We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright's capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

DUTIES AND RESPONSIBILITIES:

* Execute across all operational activities of the IT department

* Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications

* Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office
365, Azure, and Mobile MDM

* Provide help desk support including ticket management

* Primary resource for desktop and application software support

* Lead Technicians for daily systems checklists

* Administrator and maintain systems imaging

* On call support

* Managing new hire and departure process

* Manage all Inventory tracking (desktop related)

* Support for audio/video conferencing

* Perform other duties as assigned

QUALIFICATIONS:

* High School Diploma required;
Bachelor's Degree in an Information Technology field preferred

* Minimum of 2 years of experience in a Help Desk/Customer Service role required

* Networking certifications such as A+, MCP, Network+ preferred

* Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)

* Excellent verbal, written, and interpersonal communication skills

* Strong organizational skills and attention to detail

* Outstanding problem-solving and time management skills

* Self-motivated, self-directed, and results-oriented

* Adaptable and able to multitask in a fast-paced environment

* Can work independently and within a team; solution-oriented with a collaborative approach

POSITION REQUIREMENTS:
We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions.

While performing duties of this job, the employee may be regularly required for extended periods of time to:

* Remain in a stationary position

* Use hands and fingers

* Utilize a computer monitor with visual acuity

* Operate technology or other office machinery such as printers, scanners, etc.

* Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES:
For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

* Comprehensive health, dental, and vision plans

* 4 weeks PTO

* 401k + company match

* Metro Smart Trip benefits ($50/mo)

* Remote or hybrid (4 days per week in-office) work schedules for most positions

* Incentives for purchasing solar panels, electric vehicles, biking to work, etc.

* Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!

* Best Workplaces for Commuters 2023 & 2024 winner

* The Washington Post Top Workplaces 2023, 2024, and 2025 winner

* American Banker Best Banks to Work For 2023 winner

CORE PRINCIPLES:

* Excellence:
Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.

* People:
Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one…