Electronic Health Record Analyst III - Security; Departmental Promotional

Position: Electronic Health Record Analyst III - Security (Departmental Promotional Only)
San Mateo County Health is seeking highly-qualified individuals for the position of Electronic Health Record Analyst III - Security to, under minimal supervision, provide direct application support and user training for Health's electronic health record (EHR) system; direct, install and maintain EHR applications and related security; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables;

determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.

There is currently one regular vacancy in the Health IT Division, located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The ideal candidate will possess:

* Epic certification in specified areas and work experience in Security and provider workflow within a hospital/clinic-based environment.

* Advanced expertise working with electronic health records and access management.

* Experience working in a healthcare setting, preferably government county health.

* Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff.

* Experience participating in the coordination of the workload of lower-level EHR Analysts.

* Experience in lead roles in "user" meetings to prioritize, review, and respond to user requests and delegate tasks and activities.

* Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.e. Optimization, software updates, changes in regulatory requirements.

* Experience as a liaison between system users and information technology staff, vendors, and service providers.

* Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health.

* Demonstrated ability to troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms.

* Ability to work with key internal and external stakeholders to align technology solutions with business strategies.

* Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management, including utilizing appropriate escalation steps.

* Experience in implementation of new application systems.

* Demonstrated exceptional customer service skills.

* Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.

* Ability to establish and maintain effective working relationships with those encountered on the job.

* Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.

* Self-starter with the ability to work independently and as a member of a team.

* Excellent time management skills and ability to set priorities and adjust to meet deadlines.

* Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.

* Adept at learning and applying newly acquired skills on the job.

NOTE:

The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

The duties of the position may include, but are not limited to, the following:

* Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.

* Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision-making efforts associated with the EHR system.

* Collaborate with stakeholders to improve overall EHR utilization.

* Interact with vendors and other stakeholders to identify, prioritize, and recommend alternative solutions and risk mitigation strategies.

* Assist in developing practices to improve configuration and documentation processes.

* Monitor system performance, troubleshoot, and resolve application issues and system errors.

* Participate in the evaluation of new application releases, test new applications and system upgrades.

* Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.

* Design, develop, modify, and implement testing processes including scripts, recording test results, facilitating end-user testing, and maintaining test environments.

* Facilitate and attend meetings with stakeholders to review end-user and tracking/trending issues, workflow problems, system capabilities,…