Endpoint Administrator Job Cleveland Ohio USA,IT/Tech

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees
- Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's North Coast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at

Working with Us
- Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, :

Benesch is proud to announce the opening for an Endpoint Administrator in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary

Do you enjoy providing ongoing support of endpoint deployments and security patching across hybrid environments? Does contributing to systems and network administration work across an infrastructure team sound exciting and challenging? Then you may be interested in our Endpoint Administrator position. The Infrastructure team is looking for someone who has a commitment to excellence, self‑management, continuous improvement, and automation for maintenance and configuration.

The Endpoint Administrator responsibilities include installed applications and configurations for Windows PCs, Windows Servers, mobile devices (MDM), and BYOD. Responsibilities include core Microsoft applications and standard legal‑industry applications. This role provides administration and support for the PC/mobile/cloud experience using Microsoft's endpoint delivery platform (Endpoint Manager/Intune) and third‑party tools such as Aiden. The Endpoint Administrator also serves as an escalation point for Tier III support related to endpoints, operating systems, installed applications, and associated systems, as needed.

Essential

Functions

Assists with the delivery and validation of operating systems, applications, drivers, and security patches across Windows, Android, and iOS devices.

Follows the Firm's patch management cadence and protocol to ensure all endpoints are consistently updated to mitigate potential threats.

Maintains an ongoing feedback channel between IT teams and end users to validate outcomes and effective delivery to internal clients.

Assists in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls.

Actively researches, recommends, and implements improvements to existing infrastructure and processes to increase efficiency and strengthen security.

Assists with enterprise line‑of‑business application support and provides Tier‑III helpdesk support for deep endpoint/deployment‑related troubleshooting and systems administration.

Works with other IT teams to seamlessly align security, compliance, other technology, and client needs.

Familiar with change management, building runbooks, and thorough testing/QA/back‑out planning when implementing changes to the environment.

Technical Documentation – Develops and maintains complete, accurate documentation.

Researches, installs, analyzes, tests, and evaluates applications, systems, policies, methodologies, processes, and procedures to ensure the Firm's infrastructure and facilities meet expectations and service level agreements for…