IT Services Manager Job San Antonio Texas USA,IT/Tech

Job Title: IT Services Manager

Location: San Antonio, TX (Hybrid)

Industry: Financial Services / Banking Technology

About the Role

We are seeking an experienced IT Services Manager to lead enterprise core banking technology operations within a fast-paced financial services environment. This role will oversee the support, stability, and optimization of core banking platforms, Fin Tech applications, automation systems, and supporting infrastructure while leading a high-performing technical team. The ideal candidate brings strong leadership experience, deep technical expertise in enterprise application environments, and the ability to collaborate across business and IT teams to deliver secure, reliable, and scalable technology solutions.

Key Responsibilities Leadership & Team Management

Lead and manage the IT Core Services Engineering team
Oversee hiring, training, coaching, and performance management activities
Establish team priorities, strategic goals, and operational objectives
Foster collaboration across technical teams, vendors, and business stakeholders

Core Banking & Enterprise Systems Support

Support and maintain core banking platforms, Fin Tech applications, RPA systems, and Dev Ops environments
Troubleshoot and resolve complex production issues across multiple enterprise systems
Design and maintain stable, scalable, and secure core services architecture
Ensure systems meet security, privacy, audit, and compliance standards

Infrastructure & Operational Excellence

Develop and maintain redundancy, disaster recovery, and availability strategies
Establish support processes, operational procedures, and platform governance standards
Ensure critical systems availability and rapid issue resolution through proactive monitoring and root cause analysis
Coordinate with IT Applications teams to align technology capabilities with business needs

Vendor & Stakeholder Management

Manage vendor relationships, service delivery expectations, and ongoing support activities
Communicate effectively with technical teams, executives, vendors, and business users
Drive continuous improvement initiatives for enterprise application support and infrastructure reliability

Qualifications

Bachelor’s degree in Computer Science, MIS, or related field (Relevant experience may substitute for education)
Minimum 3 years of leadership or management experience
Minimum 5 years of server support or enterprise systems experience
Experience working within the financial services or banking industry
Strong troubleshooting, analytical, and problem-solving skills
Experience supporting enterprise applications and Oracle environments
Knowledge of PLSQL and enterprise application platforms preferred
Strong written and verbal communication skills

Preferred Experience

Core banking platform administration and support
Financial systems infrastructure and enterprise application environments
Disaster recovery planning and system redundancy strategies
Vendor management and enterprise technology operations
Dev Ops, automation, and Fin Tech application support

Work Environment

Hybrid schedule available after training period
Initial onsite training in San Antonio, TX
Candidates must reside within the state of Texas
Must maintain a secure, reliable home office environment with high-speed internet connectivity
Fast-paced environment supporting critical enterprise banking systems

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