Network Engineer Washington, DC Onsite irfan
Washington, District of Columbia, 20022, USA
Listed on 2026-06-18
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IT/Tech
Hardware Engineer, IT Support, Technical Support, Systems Engineer
Overview
Network Engineer Washington, DC [Onsite]
Experience:
10+ Years
Duration:
Contract
- SD-WAN
- Cisco
- CSAT
Assist with the roll-out of new SD-WAN, access point, and UPS hardware in conjunction with delivery of new Direct Internet Access (DIA) circuits to clients remote offices (~68 locations).
Coordinate with on-site personnel and client to locate hardware in stock room and provide guidance on connecting to power and network/console for configuration. Remote configure hardware prior to shipping to service location. Coordinate with client teams and third-party suppliers for shipment to and receipt of hardware at service location.
Lead remote technicians in installing/deploying hardware at service location and in connecting hardware to newly delivered internet circuits. Perform validation testing of hardware and new circuit once installed/deployed at service location. Ensure hardware is added to appropriate management and monitoring platforms (e.g., Fortinet, Cisco Meraki, Solar Winds, etc.).
Work with remote technicians to identify hardware at service location for disposal and ensure return and/or disposal of that hardware. Troubleshoot deployment issues that may arise with routing/SD-WAN configuration, UPS health, wireless Access Point configuration, etc.
Act as Level/Tier 3 support for network disruptions (incidents) that occur during business hours. Troubleshoot incidents escalated by Tier 1/Tier 2 staff for remote offices (e.g., failed equipment, prolonged circuit carrier and/or power outages). Troubleshoot incidents at four data center locations.
Complete routine operational requests such as: minor firewall policy modifications (e.g., update address objects with new IPs), modify switch port configurations, and maintain/update documentation in systems of record (Net Box, Service Now, Infoblox, etc.). Gather data/evidence for audits regarding the security of network devices.
To adhere to quality standards, regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. To participate or contribute on EN business in creation of proposals to drive Service improvement plans. To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. To provide support for on-call escalations / L3 level support and perform incident & problem management.
To work on value-adding activities such as knowledge base updates, training freshers, coaching analysts, and participating in hiring drives.
- Experience:
10+ years in network engineering or related field - Onsite delivery in Washington, DC
- Ability to lead remote technicians and coordinate multi-location deployments
- Proficiency with network hardware and management platforms (e.g., Fortinet, Cisco Meraki, Solar Winds, Net Box, Service Now, Infoblox)
- Strong problem-solving and incident management skills
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