PMO Lead, CRM
Englewood Cliffs, Bergen County, New Jersey, 07632, USA
Listed on 2026-06-18
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IT/Tech
CRM System
CRM Program Management Office (PMO) Lead
We are seeking a CRM Program Management Office (PMO) Lead to drive the transformation of our CRM operating model into an AI-enabled, scalable governance framework. This role will internalize operational oversight, implement structured intake and prioritization models, and oversee SLA performance across Adobe Campaign and HTML production teams. This is not a traditional traffic management role, but a transformational leadership role.
Key Responsibilities- Own CRM governance framework and intake model
- Implement and manage PM tool (Workfront / Jira) based PM structure
- Define priority and sprint allocation aligned with development capacity
- Monitor SLA performance and production KPIs
- Lead risk management and root‑cause analysis process
- Drive automation and process innovation initiatives
- Coordinate cross‑functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance)
- Support AI‑enabled CRM capability evolution
- 8–12+ years in digital production or CRM program management
- Experience managing martech‑driven environments
- Strong understanding of Adobe Campaign or similar CRM platforms and HTML
- Experience with PM tools (Workfront / Jira preferred)
- Demonstrated SLA and capacity management expertise
- Strong analytical and reporting skills
- Ability to manage offshore and cross‑functional teams
- Bachelor’s degree required; PMP (Project Management Professional) preferred
- Experience in enterprise CRM operations
- Experience implementing PM tool governance
- Exposure to AI‑enabled marketing processes
Salary Range: $120,000 – $145,000 annually. This position is eligible for a base salary within the listed range. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, and internal equity. The role may also be eligible for discretionary bonus. We offer competitive benefits including health coverage, PTO, 401(k), and professional development opportunities.
Work Arrangement:
This is primarily an onsite role located in Englewood Cliffs, NJ with limited flexibility for remote work at the discretion of the manager and business needs.
Eligibility:
Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for visa sponsorship now or in the future.
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