Network Services Manager

Overview

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence and a commitment to mission success for our customers. Internal Job Profile Code: TCS
166, T4, Band 7.

• Serve as the Network Services Lead, responsible for end‑to‑end delivery of enterprise network services, including planning, coordination with service providers, reporting, and governance.
• Provide technical leadership and oversight across network operations, engineering, and maintenance activities for a large‑scale enterprise environment consisting of thousands of network devices.
• Balance workload distribution across the network team, including incident response, break/fix activities, new installations, and special projects to ensure operational efficiency.
• Oversee operations and maintenance of LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data across on‑premises, cloud, and hybrid infrastructures.
• Ensure adherence to configuration management standards and change control processes to minimize service disruptions and maintain environment integrity.
• Coordinate monitoring, performance management, and incident response activities to meet or exceed service level targets, including a 99.5% uptime requirement.
• Support resolution of high‑severity incidents, including network‑related S1/S2 events, ensuring rapid restoration of services and coordination with cross‑functional teams.
• Ensure network security integration and compliance with enterprise and federal requirements across routers, switches, firewalls, IDS/IPS, load balancers, and wireless systems.
• Maintain accurate network documentation, including configurations, topology, and operational procedures to support governance and knowledge management.
• Drive continuous improvement initiatives to enhance network reliability, scalability, and performance across nationwide infrastructure environments.

• Ability to obtain and maintain a Public Trust is required; an active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. Citizen without dual citizenship.
• This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of the following locations in Northern Virginia:
  Springfield, Herndon, or Ashburn.
• Demonstrated experience leading enterprise network operations and service delivery across large‑scale environments (thousands of network devices).
• Proven experience managing and supporting LAN/WAN, wireless networks, and external connectivity in complex environments.
• Hands‑on experience with Cisco networking technologies, including routers, switches, firewalls, and load balancers.
• Experience supporting network incident response, including troubleshooting and resolution of high‑severity (S1/S2) incidents.
• Demonstrated experience with network monitoring and performance management tools.
• Experience implementing and maintaining configuration management and change control processes.
• Knowledge of network security principles, including firewalls, IDS/IPS, and secure network architecture.
• Experience supporting 24/7 operations with defined uptime/SLA requirements.
• Ability to develop and maintain network documentation, diagrams, and operational procedures.
• Bachelor’s degree in Network Engineering, Information Technology, Computer Science, or a related field (or equivalent experience).
• 8+ years of experience in network engineering, network operations, infrastructure roles, with leadership responsibilities.
• Cisco Certified Network Professional (CCNP) or equivalent (CCIE preferred but not required).
• Position is contingent upon contract award and availability; selected candidates receive a contingent offer that becomes final only upon successful contract award.

• Experience supporting federal government environments.
• Experience managing large‑scale, geographically distributed enterprise networks.
• Familiarity with…