Sr. Director, Business Relationship Manager, Personal Lines - Remote

Sr. Director, Business Relationship Manager, Personal Lines (Remote)

The Sr. Director serves as a strategic partner between IT and business units, driving technology solutions that align with organizational goals and enhance product delivery for personal lines.

• Act as the primary liaison between business units and IT, translating business needs into actionable technology initiatives.
• Define vision, strategy, and roadmap for key products and services; oversee entire product lifecycle.
• Lead cross-functional teams to prioritize product features based on business value and customer needs.
• Conduct market and user research to identify opportunities for innovation.
• Support IT portfolio and demand management by establishing processes to evaluate and prioritize business requirements.
• Facilitate collaboration among IT, product, and business stakeholders; communicate progress to senior leadership.
• Champion emerging technologies and industry trends; drive continuous improvement through agile methodologies and Dev Ops practices.
• Create and maintain a collaborative, inclusive, psychologically safe environment, modeling core beliefs and company culture.
• Deliver strategy through an enterprise lens; represent the company at industry events and travel as needed.

• Bachelor of Science or equivalent in business, engineering, or a related field.
• Minimum 10 years of product management experience in commercial and/or personal lines insurance.
• Proven track record managing complex projects and delivering results in fast-paced environments.
• Deep technical background with understanding of product development processes.
• Experience with data analysis and visualization tools.
• Proficiency in Agile methods and tools such as Jira, Asana, Trello.
• At least 5 years of leadership experience, with a minimum of 2 years in direct people management.

• Foster a collaborative, inclusive, psychologically safe environment.
• Actively shape company culture through sponsorship, mentorship, and volunteer activity.
• Demonstrate ownership mindset and willingness to travel.
• Communicate transparently and keep stakeholders aligned.

• Competitive total compensation, including annual bonus eligibility.
• 401(k) plan with company match.
• Remote-first flex role with flexibility to work from home or office.
• Inclusive and supportive work environment.
• Commitment to sustainability and community impact.

CSAA Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.