User Support Lead – Hybrid ITSM & Service Excellence
Remote / Online - Candidates ideally in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-06-18
Concord, Cabarrus County, North Carolina, 28027, USA
Listing for:
Orange County (N.C.) Government
Full Time, Remote/Work from Home
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager, IT Consultant
Job Description & How to Apply Below
Orange County (N.C.) Government is looking for a User Support Manager I to enhance service delivery and oversee user support operations. This position requires strong leadership skills to direct support teams and optimize workflows effectively.
The ideal candidate will have a Bachelor’s degree in computer science or a related field and four years of progressive IT experience, especially in Service Now environments. The role offers a hybrid remote work option and reasonable accommodations for employees with disabilities.
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