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Lead AI-Driven Customer Success Manager; Remote
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-18
San Francisco, San Francisco County, California, 94199, USA
Listing for:
TRM Labs Inc.
Remote/Work from Home
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
A leading blockchain analytics firm is seeking a Customer Success Manager to establish and lead the post-sale experience for key clients in cybersecurity and national security. You will define success criteria, create onboarding playbooks, and drive expansion with customers. The ideal candidate has over 5 years of customer success experience, strong ties in national security or blockchain intelligence, and a demonstrated ability to develop AI workflows.
This is a fully remote position with high autonomy and influence in shaping the customer success function.
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