Industry Principal SAP ISU Functional Architect

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence.

You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel.

• Drive strategic analysis of business needs, translating them into comprehensive technical requirements while providing expert guidance on their impact on ERP design and functionality.
• Provide expert insights on ERP solution architecture, to ensure scalability, high performance, and readiness for future growth.
• Lead the creation of advanced custom solutions, offering technical direction and ensuring adherence to coding and configuration best practices.
• Oversee overall strategy for system integration including ERP integration standards and provide expert guidance on data migration methodologies, to ensure accuracy, validation, and alignment with business objectives.
• Drive performance optimization initiatives, establishing benchmarks and innovating strategies to maximize system efficiency, while ensuring compliance with regulatory and security standards.
• Oversee the creation of comprehensive documentation for ERP customizations and design strategic knowledge transfer programs, to ensure system users and technical teams are fully equipped to maintain and utilize the ERP solution effectively.

• A strategic vision for aligning technical solutions with evolving business goals and industry trends.
• Extensive experience in ERP architecture, customization, and enterprise-level integration.
• In-depth knowledge of compliance standards, regulatory requirements, and system optimization methodologies.
• Strong client and stakeholder management skills to bridge technical and business needs.
• A collaborative mindset to drive innovation and ensure project success.

• Experience in SAP CR&B implementation programs in at least one of the modules of ISU Billing/ISU Device Management and ISU FICA and IDEX.
• Experience across Electricity (preferred), or Gas or Water Utilities industries, North America.
• Experience of at least 1-2 end to end lifecycle implementation activities including requirement gathering, business process design, SAP configuration, RICEFW Functional design, systems and integration testing, resolving production issues.
• Strong knowledge of ISU Billing process and key process and architectural knowledge in various ISU Billing areas as well as ISU FICA or Device Management and ISU IDEX.
• Experience in BRF+ and Dunning by collection strategy and ability to recommend solution options.
• Integration with Device Management, Finance & SD module, and fundamental knowledge of other key ISU processes.

• Experience in business functions such as meter reading, meter data management, scheduling, billing & billing rates design, invoicing, accounting, customer service, and integration.
• Experience in setting up or involving Main & Sub transactions and prior experience analyzing issues in the Billing & Invoicing process.
• Strong client-facing experience, excellent communication and presentation skills.
• Strong analytical skills with ability to work in advanced excel-based data analysis of SAP ISU data.
• Ability to work with offshore teams and coordinate work delivery between onsite and offshore.
• Flexible work timings required due to remote working environment including offshore overlaps twice a day.

• Bachelor’s degree or foreign equivalent required from an…