Technical Analyst

Job Summary

This job supports one or more technical aspects of the application product life cycle, within a sub-product scope (one or more application components). It uses regular judgement and discretion to collaborate with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery.

It is also responsible for identification, documentation, and resolution of risks, defects and issues. The role analyzes market trends for competitive insight to correlate into business value statements. The individual builds organizational and platform knowledge in one or more disciplines to advance their professional track career and mentors junior resources. Responsibilities require a thorough understanding of end systems impact of changes across multiple systems.

Technical domains include but are not limited to Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support.

• Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Responsible for creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology development/delivery related challenges across project phases, driving insights and solutions to ensure successful project delivery.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and complete analysis of the results tying back to customer impacts.
• Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

Required

• 3 years of experience in Information Systems or Technology

Preferred

• 1 year of experience in Lean/Six Sigma
• 1 year of experience in Health Insurance or Healthcare Industry

• Analytical Skills
• Problem-Solving
• Communication Skills

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.

Preferred

• Mater's degree in Business Administration, Business Management, Information Systems or related field

• None

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

None

0% - 25%

Position Type:
Office- or Remote-based

Teaches / trains others:
Occasionally

Travel from the office to various work sites or from site-to-site:
Rarely

Works primarily out-of-the office selling products/services (sales employees):
Never

Physical work site required:
No

Lifting: up to 10 pounds:
Constantly

Lifting: 10 to 25 pounds:
Occasionally

Lifting: 25 to 50 pounds:
Rarely

Minimum: $57,700.00

Maximum: $

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at