Helpdesk Technician

Responsibilities

• Field incoming helpdesk requests from end users via telephone, e‑mail, or in‑person.
• Track all requests and support provided via our helpdesk solution.
• Troubleshoot computer hardware and software issues.
• Research solutions and advise staff on appropriate action while keeping the IT Manager and department aware of issues and resolutions.
• Record, track, and document helpdesk problem‑solving processes.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands‑on maintenance at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and configuring cell phones and/or smartphones.
• Perform preventative maintenance, including review and cleaning of workstations, printers, and peripherals.
• Assist with Asset Tracking, Inventory, and Life Cycle Management.
• Assist with other roles in the field of technology, including digital photography and document design.

• Knowledge of basic computer hardware, including desktops, laptops, printers, monitors, mobile devices, etc.
• Experience with desktop and server operating systems.
• Application experience with Microsoft Office, Adobe Acrobat, Webmail, Antivirus, Antispyware software, etc.
• Exceptional written and oral communication skills.
• Exceptional interpersonal and documentation skills.

• Ability to analyze, conduct research, and problem solve.
• Ability to absorb information quickly and retain it for future use.
• Ability to present ideas in user‑friendly language.
• Self‑motivated and detail‑oriented.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Exceptional customer service orientation.
• Experience working in a team‑oriented, collaborative environment.

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Occasional travel will be required (job sites, remote offices).

Full‑time. Starting hourly range of $17‑23.

Schedule:

Monday to Friday. Experience level: 2 years.

• 401(k) 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance