Business Analyst; Hybrid

Summary
The Business Analyst I works with all areas of the organization, identifying opportunities for improvement in operations and processes. This highly collaborative position interacts with all users and subject matter experts to understand and seek solutions to roadblocks and problem areas. This role is a key member of the PMO team and works to deliver company projects. This includes analyzing business needs, documenting requirements and, in collaboration with other members of IT, designing technical solutions.

The Business Analyst I participates in the testing of solutions and ensures that systems are properly implemented, including creating system and user documentation, and training. The individual selected for this position is expected to go above the status quo. The Business Analyst I will play a key role in moving both the IT organization and Toastmasters WHQ forward through best practices, up‑to‑date knowledge of systems and technology, and outstanding customer service.

• Define and document business functions and processes
• Identify and solicit opportunities for business process improvement
• Consult with functional business unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements and levels of systems access
• Act as a liaison between department end‑users, application developers, management and other internal personnel in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance
• Participate in user acceptance testing and testing of new or enhanced system functionality
• Support QA engineers in translating business requirements to test requirements and ensuring comprehensive acceptance criteria are well defined
• Participate actively in requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, feasible, unambiguous and verifiable
• Set up and track PBIs in Azure Dev Ops for teams to work from
• Effectively communicate relevant information to company management
• Assist in the facilitation of requirements prioritization based on business value
• Balance technology and business issues and communicate appropriately with both technology and business experts
• Assist in enforcement of project deadlines, schedules and methodologies

• Detail‑oriented, self‑driven and diligent professional
• Excellent communication (verbal and written) skills
• Ability to translate technical complexities to key business stakeholders and communicate a consistent vision
• Ability to properly scope a project and map out details and requirements using Agile/Scrum practices
• Knowledge of Azure Dev Ops and experience creating Epics, Features, Stories and Tasks
• Excellent analytical, problem‑solving and documentation skills
• Comfortable asking hard questions while demonstrating strong team‑building and negotiation skills
• Utilizes a clear and direct approach with an emphasis on improving customer service
• Solid grasp of current technologies
• Full life cycle experience in software development including project design, business requirements, functional requirements, development, testing and implementation
• Ability to learn and understand all areas of operations within the organization
• Possess strong leadership ability in analyzing, defining and documenting business system process improvements and integrated system requirements

• Bachelor’s degree in Information Technology, Business Management, Project Management or Computer Science (or similar)
• 1‑3 years of conducting business process analysis, design and documentation
• Excellent understanding of technology, SDLC and software requirements documentation including Agile
• Experience with software and project development software like Azure Dev Ops or Jira

Pay Range: $70,000 USD – $110,000 USD

Compliance with all company policies, including COVID‑19 vaccination and testing policies, is a condition of employment. Remote work is required to be able to connect to reliable internet. Work authorization is required; sponsorship is not available. Candidates must be legally authorized to work in the U.S.

This is a hybrid role with some days remote and some days on‑site (typically 3 per week) in our office at 9127 S. Jamaica St., Englewood, CO 80112. When working in the office, we follow CDC guidelines.

Medical, Dental, Vision, Life, Short and Long‑Term Disability Insurance, 401(k) Retirement Plan with match, 15 days paid vacation, 10 paid sick days, 12 paid holidays. Additional perks include a coffee and tea bar, employee events and lunch, wellness programs, and a company 5K Run/Walk.

Smart casual is the dress code. Employees may become Toastmasters members with free membership and access to the on‑site company club.