MSP Level II Technician

Level 2 MSP Technician — Job Summary

We’re looking for a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure and reliable systems, and delivering excellent customer service. We are centering our focus on in‑person collaboration, requiring physical presence in the office for this role.

• Provide advanced IT support for hardware, software, networks, and cloud systems
• Manage escalated tickets and resolve issues quickly
• Support networks (firewalls, switches, Wi‑Fi, VPNs, etc.)
• Maintain backups, security tools, and disaster recovery readiness
• Communicate clearly with clients and document work performed
• Assist with IT projects and mentor junior technicians
• Participate in occasional on‑call support for urgent issues
• Will require bending, stooping, light wire pulling, splicing, installation of equipment, squatting, and required ability to lift and carry loads of up to 50 lbs. regularly
• Receiving shipments
• Answering the phone
• Welcoming visitors and customers in person
• IT Documentation
• Solution engineering and collaboration
• Responsiveness and availability for in‑office communication
• Some project management skills

• 2–5+ years MSP or IT support experience
• Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
• Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi‑Fi)
• Experience with RMM/ticketing tools (e.g., Ninja One, Autotask, Service Now, Zendesk)
• Solid troubleshooting, communication, and time‑management skills

• IT certifications (CompTIA, Microsoft, etc.)
• Cloud platforms (Azure, AWS, Google Cloud)
• Scripting/automation (Power Shell, Bash)
• Documentation and monitoring tools (IT Glue, Hudu, Auvik, etc.)
• Previous MSP experience is a huge plus

This is primarily an in‑office role with regular on‑site attendance. Remote work may be approved occasionally based on business needs. Expect in‑person onboarding, some client site visits, and occasional after‑hours support.

• Opportunity for advancement
• Training & development
• Wellness resources
• Competitive pay + performance bonuses
• Health, dental, and vision reimbursement
• PTO and holidays
• Certification/professional development support
• Career growth opportunities