Remote Support Technician, Journeyman

Position Description

CGI Federal has an exciting opportunity for a Remote Support Technician within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state‑of‑the‑art capabilities.

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues, guide users through solutions, and perform system updates. Strong communication and problem‑solving skills are essential, as is the ability to work independently and manage time effectively.

CGI Federal is growing its high‑performance team whose members share a passion for building high‑quality, scalable, advanced IT solutions in a collaborative, fast‑paced, outcome‑driven mission.

This position is located in USA VA Arlington; a hybrid working model is acceptable.

• Troubleshooting:
  Diagnose and resolve technical issues related to hardware, software, networks, and system access remotely.
• Remote Assistance:
  Provide support via phone, email, chat, or remote desktop software.
• User Guidance:
  Guide users through troubleshooting steps and solutions, often using remote support tools.
• System Maintenance:
  Perform system updates, software installations, and other maintenance tasks remotely.
• Documentation:
  Maintain detailed records of issues, solutions, and user interactions.
• Collaboration:
  
  Work with other IT teams to resolve complex issues or raise problems as needed.
• Knowledge Base Updates:
  Contribute to and maintain a knowledge base of common issues and solutions.

• MUST live within a 50-mile radius of the Bollston area, Virginia.
• Bachelor’s degree and/or 0 to 2 years of experience.
• Security Clearance:
  Able to obtain and maintain a TS/SCI with Poly; active TS/SCI with Poly highly desired.
• Technical
  
  Skills:
  
  Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support tools (e.g., Team Viewer, Log Me In , Any Desk).
• Communication
  
  Skills:
  
  Excellent written and verbal communication skills, and strong interpersonal skills.
• Problem‑Solving:
  Ability to analyze issues, identify root causes, and implement effective solutions.
• Self‑Motivation and Time Management:
  Ability to work independently, manage time effectively, and prioritize tasks.
• Customer Service:
  Ability to provide excellent customer service and maintain positive relationships with users.
• Experience:
  
  Experience with cloud collaboration tools, VPNs, and endpoint management platforms is often preferred.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors such as skill set, level, experience, and certifications. A reasonable estimate of the current range for this role in the U.S. is $ – $.

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well‑being programs

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military status, marital status, sexual orientation, gender identity, familial status, and other legally protected characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_, referencing the Position  for other reasons or without a Position  not be returned.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation, which may include a credit check depending on the role and required security clearance. CGI will consider qualified applicants with arrests and conviction records in accordance with all applicable regulations.