Information Technology Manager

We are aiding the search for a growing property management organization based in New York City. They are looking for a hands‑on IT leader to support day‑to‑day technology operations, partner with their managed service provider, and help ensure employees and offices have dependable, well‑run technology.

You will work closely with their outsourced MSP, which supports core remote operations and

infrastructure, while coordinating local support needs, escalations, vendors, Microsoft 365 and identity administration, endpoint management, and site technology initiatives. You will also help ensure technology remains secure, reliable, and aligned with business needs across multiple offices and properties.

• Own day‑to‑day IT operations across NYC HQ, remote offices, and off‑site locations
• Act as the main internal IT point of contact for support, escalations, vendors, and technology initiatives
• Coordinate with MSPs, telecom providers, and technology vendors to manage support, projects, and service delivery
• Provide hands‑on deskside support including onboarding/offboarding, device setup, executive support, and local troubleshooting
• Oversee office/site technology including VoIP, conference rooms, access control, surveillance, and related infrastructure
• Support IT projects including hardware refreshes, office moves, cloud changes, telecom upgrades, and operational improvements
• Maintain IT documentation, asset management, policies, and operational standards
• Identify opportunities to improve end‑user experience, reliability, security, and business continuity

• 5+ years of hands‑on IT support, infrastructure, systems, or operations experience
• Strong Microsoft 365, Windows, networking, cloud, identity/access management, and endpoint support experience
• Experience supporting multi‑site environments, remote users, and balancing support with project work
• Familiarity with cybersecurity best practices, endpoint protection, backups, and secure access controls
• Experience working with MSPs, vendors, telecom providers, and external partners
• Strong communication, organization, and stakeholder management skills
• Preferred: experience with property management/real estate environments, VoIP systems, access control/surveillance tech, and platforms like Yardi or Building Link
• Preferred certifications: ITIL, CompTIA, Microsoft, Cisco, or security‑related certifications