Digital Marketing Account Manager

Role Type: Full-time, fully remote

Schedule: CST

Salary: $2,300–$2,800 USD

We are an Austin-based, full-service digital marketing agency, and we’re looking for an experienced Digital Marketing Account Manager who knows how to own client relationships, guide strategy, and keep projects moving without breaking a sweat. If you’re a proactive communicator, naturally curious, and love helping businesses grow, you’ll fit right in.

As a Digital Marketing Account Manager, you’ll be the primary point of contact for your clients—from onboarding through ongoing optimization. You’ll lead cadence calls, guide strategy with support from our internal teams, and help clients understand their marketing performance. This role is equal parts communication, strategy, and problem-solving.

• Own and manage relationships with clients and stakeholders
• Lead client meetings, status updates, and ongoing reporting
• Ensure work is on track, in scope, and aligned with client goals
• Monitor performance, surface insights, and partner with specialists to guide strategy
• Provide education and help clients understand SEO, PPC, and digital marketing fundamentals
• Proactively identify challenges or opportunities before clients do
• Maintain a minimum retention rate of 95% and NPS scores of 8+

We’re remote-first, but not hands-off. You should have a dedicated workspace, reliable internet, and the ability to manage your own time. Communicate proactively, stay accountable, and adapt quickly when challenges arise.

• 2+ years in account management, client success, or customer-facing roles
• 1+ year working inside a digital marketing agency (SEO/PPC experience required)
• Strong working knowledge of:
  • Google Analytics (GA4)
  • Google Ads reporting
  • Meta Business Manager reporting
• Ability to pull, analyze, and interpret own performance reports and KPIs
• Comfort discussing strategy, KPIs, and digital performance with clarity and confidence
• Solid understanding of SEO and Paid Media
• Familiarity with Webflow, Word Press, and/or Shopify
• Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus
• Strong communicator with clear, confident writing and speaking skills
• Exceptionally organized and able to manage multiple clients and priorities
• Self-directed, resourceful, and proactive in a fast-paced environment

• Agency: 3 years (Required)
• Customer Service/Account Management: 2 years (Preferred)