Application Administrator - Oracle Fusion ERP

Job Description Roles Responsibilities

• Serve as the technical subject matter expert for administering business applications in the resale technology stack for OES, including Oracle Fusion ERP and its associated integrations.
• Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
• Analyze applications for functions, features, data requirements, input/output requirements, checks and controls, hardware and operating system environment, and data interface capabilities.
• Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
• Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Manage backups, storage, and integrity of application data or databases.
• Create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Provide Tier 2 and/or 3 support including investigating, resolving, and performing root‑cause analysis on incidents; provide escalated support for service requests, inquiries, and problems.
• Champion best practices and standard operating procedures regarding the use of applications with end users across the company.
• Collaborate with program managers, technology leaders, business‑side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
• Write and maintain documentation related to the application such as end‑user instructions, operating procedures, knowledge‑base articles, technical drawings, and system reference documentation.
• Partner with software vendors for escalated application support, bug reporting, feature recommendations, release‑document review, and related needs.

Education

• Associate’s degree in information technology or related discipline; experience may be considered in lieu of degree.
• Desired:
  Bachelor’s degree in information technology or related discipline.

Certification

• Certification in Application Administration for one or more enterprise systems (e.g., Oracle® ERP Cloud Certified Professional, Acumatica® ERP Certified System Administrator, Microsoft® 365 Certified Dynamics Administrator, Microsoft 365 Certified Enterprise Administrator Expert, ® Admin Certified).

Knowledge & Experience

• Strong understanding of business processes and workflows as they relate to enterprise and business applications.
• Proven experience administering ERP system permissions, custom configurations, scheduled upgrades, and unscheduled system updates for bug fixes, hotfixes, or security patches.
• Familiarity with ERP out‑of‑the‑box reporting tools, application integrations and interfaces, data conversions, and extensions.
• Vendor‑management skills, including monitoring vendor service level agreements and escalating support issues.
• 2+ years’ experience configuring, deploying, maintaining, monitoring, and patching cloud‑based enterprise and business applications for a large organization.
• Strong understanding of application architecture, user and service accounts, tasks, jobs, and load balancing.
• Strong understanding of application deployment concepts, including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Strong understanding of information‑security concepts such as confidentiality, integrity, availability, role‑based access control, principle of least privilege, auditing, logging, and permission management.
• Familiarity with ITIL best practices, tools, and processes such as asset, access, incident, and problem management; change control; and service request fulfillment.

Prolonged periods of sitting and/or standing at a computer screen; must be able to sit or stand for long periods and lift up to 15 pounds on occasions. Occasional domestic travel by airplane may be required. This is a hybrid role with most time spent working from home; attendance at important meetings at the local DPR office is required.

DPR is an equal‑opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex, age, physical or mental disability, HIV status, sexual orientation, gender identity or expression, marital or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate.

DPR will not tolerate discrimination or harassment based on any of these characteristics.