Salesforce Administrator

Job Location:

Remote Work – MST – Rapid City, SD 57702. Job Category:
Information Technology.

The Salesforce Administrator for our Credit Union is responsible for analyzing, designing, testing, implementing, and maintaining Salesforce applications and systems that are critical to the operation of our financial institution. This role will work closely with business stakeholders, IT personnel, and vendors to ensure the efficient and effective use of technology to meet the needs of our Credit Union.

• Level I
  • Maintain basic Salesforce Administration tasks such as user management, onboarding, and data management.
  • Handle basic configuration such as creating fields, updating page layouts, building dashboards and reports.
  • Assist with support to Salesforce users, addressing issues and answering questions related to the platform and managing the support channel.
  • Monitor and assist in driving user adoption.
  • Determine operational feasibility by evaluating requirements, analyzing problem definitions, and proposing solutions.
  • Research and analyze business change opportunities to support management decisions and innovative ideas.
  • Maintain comprehensive documentation related to Salesforce configurations, processes, and procedures.
• Level II – Expected to perform all duties above, in addition to:
  • Configuration changes including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings, and building dashboards and reports.
  • Understand both the current set‑up and our business objectives to quickly identify areas of improvement.
  • Effective communication both internally and with other departments or stakeholders, prioritization and managing all aspects of a Salesforce project.
  • Ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
  • Sandbox environment management.
• Senior Salesforce Administrator – Expected to perform all duties above, in addition to:
  • Provide insight and guidance into overall Salesforce information architectures and designs.
  • Understand basics of triggers and Apex code knowledge.
  • Dev Ops/release management experience.
  • Mentor Salesforce Administrators through software project life cycles and security.
  • Advise the Salesforce Manager on project prioritization, as needed.
  • Lead training, share skills and knowledge, and provide work directions to Salesforce team members.
  • Ensure the development of efficient and performant applications adhering to appropriate architecture design principles.
  • Support deployment and post‑implementation testing/validation of configuration changes and program releases.
  • Offer constructive feedback to junior administrators to support their professional development and promote best administrative practices.
  • Gather necessary information from vendors, provide advice on software licensing, recommend purchases, and oversee testing and approvals for new products.

• Maintain and promote the highest standards of information security and privacy policies in accordance with Black Hills FCU’s security guidelines.
• Serve as back‑up support to maintain and administer parameters, defaults, and system settings within the Credit Union’s software applications.
• Coordinate vendors and vendor relationships to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high‑quality service.
• Lead or co‑lead development projects in a timely manner, adhering to internal standards of the Software Development Lifecycle (SDLC). Use various project development methods if warranted. Communicate effectively with interested parties.
• Maintain and improve existing applications, providing direction to ensure that applications are kept up‑to‑date with supported and current technologies.
• Provide exceptional front‑line support to end users throughout the organization.
• Expand knowledge and proficiency to maintain capabilities to develop and support systems as technologies evolve.
• Stay up‑to‑date on  releases, features, and best practices.
• Perform other duties as assigned by the Salesforce Manager.