Desktop Support Technician

Technical Skills & Qualifications

• Ticket management, specifically Service Now (experience preferred).
• Experience working with an enterprise Ticket management system.
• High-energy, self‑motivated, flexible, with ability to multitask and prioritize demands in a fast‑paced environment.
• Attention to detail, able to work effectively under pressure.
• Healthcare IT background preferred (not required); experience supporting and maintaining Electronic Medical Records systems such as Care Logic, eClinical
  
  Works and peripherals.
• Excellent knowledge of desktop and laptop PC hardware.
• Working technical knowledge of current networking protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Experience using remote control software such as Team Viewer and Windows Remote Desktop Connection.
• Knowledge of Active Directory concepts, with ability to perform password resets and manage GPOs (plus).
• Working experience with Microsoft Office 365, including Intune MDM.
• Experience using collaboration tools such as Microsoft Teams and Zoom (preferred).
• Experience setting up video conferencing units such as Microsoft Teams Rooms and Poly devices (preferred).
• Experience with administrative, incident response, and operational responsibilities.
• Experience with Virtual Infrastructure such as VMware or Azure Virtual Desktop (plus).

• High School diploma and a minimum of 1 year work experience in a related field.

• Fully in office position, limited work from home.
• Ability to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basis.
• Have a driver's license and own a car as traveling from site to site is required.
• Microsoft certifications (Windows OS, Office suite and O365) a plus.
• Team‑focused collaborator.
• Highly organized, self‑directed.
• ITIL Certification a plus.
• Engaged in learning and continuous quality improvement.
• Networking experience (patching, troubleshooting, and basic configuration).