Electronic Health Record Analyst II - Orders and Grand ; and Promotional

Electronic Health Record Analyst II – Orders and Grand Central

San Mateo County Health is seeking well-qualified individuals to provide direct application support and user training for the SMC Health EHR system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration, and maintenance of system configuration, set‑up, and application tables; determine user, system and application needs and evaluate solutions; provide data analysis, report development, and technical assistance to system users;

and perform related duties as required.

This position is available in South San Francisco or San Mateo, CA, and requires travel throughout the county. It is a hybrid role with on‑site and remote work as needed.

• Epic certification and work experience.
• Advanced expertise working with electronic health records.
• Experience working in a healthcare setting, preferably government county health.
• Experience in lifecycle management from project through implementation and troubleshooting.
• Experience in implementation of new application systems.
• Demonstrated exceptional customer service skills.
• Experience providing consultation services to customers/end‑users, with ability to document business and technical problems, and identify requirements.
• Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
• Ability to establish and maintain effective working relationships with those encountered on the job.
• Self‑starter with the ability to work independently and as a member of a team.
• Excellent time management skills and ability to set priorities and adjust to meet deadlines.
• Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
• Adept at learning and applying newly acquired skills on the job.

Epic Certification is required in Orders or Grand Central.

• Collect, analyze, and document business operations and workflows.
• Meet with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security work groups, ensure integrity of the system’s security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers, and vendors on EHR‑related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure that interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new module releases, test new modules and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go‑lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• Analyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on‑call support on a rotating basis.
• Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
• Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.

• Electronic health record systems, specifically Epic…